Guest Service Agent

2 weeks ago

Kingston ON KM E, Canada DoubleTree Home2 Suites Kingston Full time

As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest's stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel amenities and any important details they will need throughout their stay.

Primary Responsibilities:

· Provides and displays excellent guest service skills, as per Hilton standards.

· Provides superior guest service upon check-in and check-out of each guest.

· Responds to guest problems in a timely and professional manner, utilizing the empowerment process.

· Completes daily shift task lists and audit reports.

· Provides information to guests about the procedures, policies and facilities of the hotel.

· Answers phone calls and takes messages on behalf of guests.

· Maintains rate and inventory levels.

· Provides operational support to all Front Office areas.

· Ensures guest safety and security by maintaining confidentiality of guest information, and handling guestroom keys and safety deposit boxes in a professional manner.

· Maintains guest accounts.

· Issues guest receipts and completes cash transactions.

· Attends and participates in the daily Front Office pre-shift meetings.

· Undertakes special projects and other duties as assigned.

Qualifications:

Completion of high school diploma or equivalency

Prior front desk experience is an asset

Skills:

Excellent communication skills English

Excellent organizational, interpersonal, and administrative skills

Proficient or familiar with computerized systems

Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations

Present a high degree of professional work ethic and image

Availability to work day, evening, and night shifts any day of the week including weekends and holidays

Physical Demands:

Carrying or lifting items weighing up to 50 pounds

Moving about the public areas

Handling objects, products and computer equipment

Remain statutory for extended periods of time

Bending, stooping, kneeling

Job Type: Full-time

Pay: $18.87 per hour

Benefits:

  • Dental care
  • Discounted or free food
  • Extended health care
  • On-site parking
  • Paid time off

Work Location: In person

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