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Guest Services Agent

3 weeks ago

Kingston, Canada Confederation Place Hotel Full time

**Job Description: Guest Services Agent**

**Company**: Confederation Place Hotel

**Location**: Kingston, ON K7L 2Z4

**Job Type**: Permanent, Part-time, Full-time

**Salary**: $18.50 per hour

**Benefits**: Extended health care

**Schedule**: Flexible to work morning, afternoon, or evening shifts as well as weekends and holidays; Expected hours: 20 - 35 per week

**Duties & Responsibilities**:

- Welcome and greet guests upon their arrival with warmth and professionalism.
- Ensure guest satisfaction and optimize revenue by efficiently managing check-ins, check-outs, and coordinating hotel services.
- Alert supervisors and managers to any unusual occurrences or guest requests promptly.
- Process guest check-outs and payments following established policies.
- Provide accurate information about hotel amenities, room options, rates, and packages, assisting guests with reservations.
- Respond promptly to guest requests, promoting hotel facilities and services, and providing information about local attractions to enhance guest satisfaction.
- Address guest complaints to their satisfaction and report significant issues to managers or supervisors.
- Maintain a professional appearance and adhere to the designated uniform policy at all times.
- Communicate effectively with all departments to ensure a positive guest experience and uphold the safety of guests and staff.
- Perform any additional tasks as required to support hotel operations.

**Requirements**:

- High school diploma or relevant qualification.
- Minimum 1 year of customer service experience.
- Previous Front Desk experience preferred.
- Bi-lingual French/English (considered a strong asset).
- Excellent organizational skills and attention to detail.
- Strong team player with excellent communication skills.
- Ability to work effectively and collaboratively in a multicultural environment with co-workers, managers, and guests.
- Capable of exerting light physical effort, including prolonged periods of standing and sitting; occasional medium effort may be required for moving equipment, tables, and guest luggage.

**Work Location**: In person, Kingston, ON K7L 2Z4 (required)

**Job Types**: Full-time, Part-time

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person