Technical Customer Care Specialist

6 days ago

Richmond, British Columbia, Canada Notify Me Full time

Notify Me helps Shopify merchants never miss a sale due to out-of-stock products. Our app, Notify Me Back in Stock & PreOrder, empowers stores to recover lost revenue through smart inventory alerts and pre-order tools. We're a friendly, fast-moving team on a mission to build products merchants love.

We're looking for a Technical Customer Care Specialist who goes beyond tickets and templates — someone who can support technically complex products with clarity, empathy, and precision. This role requires strong communication skills, problem-solving ability, and technical curiosity. If you're energized by helping customers succeed and thrive in a product-driven environment, this is the role for you.

Requirements
1. Delivering Meaningful Customer Experiences
  • Provide expert, written customer support in English for e-commerce merchants
  • Help users troubleshoot, configure, and understand how to get the most out of our app
  • Translate customer feedback and challenges into clear insights for product and engineering
  • Maintain high satisfaction scores and build long-term user trust
  • Document support workflows, macros, and solutions to scale knowledge
2. Bridging Product & Customer Understanding
  • Collaborate closely with product and tech teams to resolve advanced issues
  • Test product features and report bugs or UI/UX gaps
  • Act as a feedback loop from user conversations to product improvements
  • Analyze patterns in user questions or blockers and proactively suggest solutions
3. Keeping Support Operations Sharp
  • Use tools like HelpScout, Jira, Notion, and Slack to manage and track issues
  • Continuously improve response quality, ticket handling speed, and issue resolution processes
  • Own your queue and keep your communication organized, timely, and accurate
  • Help refine the onboarding experience and contribute to self-service resources
What We're Looking For
  • You're tech-savvy and service-oriented — you know how to troubleshoot and teach
  • 3+ years in a customer support or technical helpdesk role, ideally in SaaS or eCommerce
  • Strong written English — you're comfortable with 100% written communication
  • Comfortable working during non-standard hours, including evenings or weekends
  • Proactive mindset: you don't just solve problems — you prevent them
  • Calm and professional in stressful situations or with frustrated users
  • Organized and process-driven, yet flexible in a fast-paced environment
  • Experience with e-commerce platforms (Shopify is a big plus)
  • Bonus: Familiarity with HTML/CSS or previous engineering background
What Sets This Role Apart

This is not a stepping stone to other departments — it's a specialist role for someone who's proud to build deep product knowledge and use it to directly help users every day. You'll be part of a close-knit support team that collaborates tightly with engineering and product to help us scale both our platform and customer trust.

  • Technical Support Specialist

    8 hours ago

    Richmond, British Columbia, Canada ExcelSense Technologies Corp. Full time

    ExcelSense Technologies Corp. is a global leader in the design and manufacturing of maintenance-free self-cleaning cameras and laser platforms for autonomous equipment and remote monitoring in harsh industrial environments.As we continue accelerating our growth into 2026 and beyond—with new product releases and increasing adoption across mining, oil & gas,...

  • Customer Solutions Specialist

    2 weeks ago

    Richmond, British Columbia, Canada Pure Lifestyle Inc. Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our company works as the "middle...

  • Customer Service Representative

    2 days ago

    Richmond, British Columbia, Canada BlackboxMyCar Full time

    Established in 2012, BlackboxMyCar is the largest distributor of dash cams in North America. We partner with the best-in-class manufacturers to bring top-quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions.We are...

  • Customer Account Specialist

    2 weeks ago

    Richmond, British Columbia, Canada Radius Fire Protection Full time

    Position DetailsAs anCustomer Account Specialist (Fire Protection Services), you are responsible for managing and developing a portfolio of fire service accounts. This role requires strong relationship-building skills, proactive account planning, and the ability to serve as a customer advocate. The ideal candidate will deliver exceptional service through...

  • Marketing Specialist

    6 days ago

    Richmond, British Columbia, Canada LJ Building Supply Full time

    Job OverviewWe are seeking a dynamic and results-driven Marketing Specialist to join our team. The ideal candidate will be responsible for developing and executing comprehensive marketing strategies across multiple channels, including digital, social media, and print advertising. This role offers an exciting opportunity to leverage your expertise in content...

  • Customer Care Centre Operator

    3 days ago

    Richmond, British Columbia, Canada London Drugs INTERNAL Full time

    As a valued London Drugs family member, the opportunities for career growth are unlimited Here is a great chance for you to grow your skills and experience. We are currently hiring for:Customer Care Centre OperatorThis position is primarily responsible for answering all incoming calls for general inquiries for all London Drugs locations, London Air...

  • Sales and Marketing Specialist

    5 days ago

    Richmond, British Columbia, Canada watson enterprises inc. Full time

    Company OverviewJoin a dynamic and forward-thinking team dedicated to innovation and growth. We are a fast-paced company committed to expanding our brand influence and driving revenue. As we continue to evolve, we are seeking a talented Sales & Marketing Specialist/Leader to help shape our future success.Position OverviewWe are looking for a proactive and...

  • DevOps-SRE Specialist

    6 days ago

    Richmond, British Columbia, Canada MDA Space Full time

    Building the space between proven and possible, MDA Space (TSX:MDA) is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration...

  • Tax Specialist

    1 week ago

    Richmond, British Columbia, Canada Graymont Full time

    Canada - BC - RichmondTax SpecialistFull-Time, PermanentRichmond, BCGraymont is seeking aTax Specialistto support global tax compliance and provision activities while gaining exposure to international tax planning. We're looking for a curious, growth-oriented professional eager to develop expertise and contribute to a dynamic, global organization.Reporting...

  • Commercial Specialist

    6 days ago

    Richmond, British Columbia, Canada Quectel Full time

    Job SummaryThe Commercial Specialist will serve as a key link between Sales, Operations, and Customers, leveraging advanced data analytics tools (BI/Actus) and CRM/ERP systems to drive business decisions, streamline order management, and enhance customer satisfaction. This role requires both analytical and commercial expertise, ensuring data-driven sales...