Desk Side Support – Junior
2 days ago
Position Overview:
The Government of Nova Scotia is seeking a Junior Desk Side Support Technician to provide on-site end-user support and training at the Kentville IT office. The successful candidate will support OPOR GL2 for Hants Hospital and will be responsible for delivering day-to-day technical assistance to users, ensuring minimal disruption to operations.
Key Responsibilities:
- Provide hands-on technical support for desktop hardware, software, and peripheral devices
- Troubleshoot and resolve user issues related to operating systems, network connectivity, and productivity tools
- Assist with device imaging, configuration, deployment, and setup for new and existing users
- Support users in person and remotely, ensuring timely resolution of incidents and service requests
- Document issues, solutions, and work performed using the department's ticketing system
- Deliver basic user training for standard tools and systems as needed
- Collaborate with other IT staff and escalate unresolved issues to senior team members
Qualifications:
- 1–2 years of experience in a technical support or help desk role
- Familiarity with Windows operating systems, Microsoft Office Suite, and standard networking concepts
- Strong problem-solving and customer service skills
- Effective verbal and written communication abilities
- Ability to work independently with minimal supervision
- Must be available to work on-site at 5 Chipman Dr, Kentville, NS
Job Type: Fixed term contract
Contract length: 6 months
Pay: $16.35-$30.43 per hour
Expected hours: 37.5 per week
Work Location: In person
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