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Inside Sales Representative

2 weeks ago

Vaughan, Ontario, Canada The Forest Group Full time

Inside Sales Representative Awarded one of Canada's Best Managed companies, The Forest Group is a vertically integrated diversified group of companies offering exterior construction material supply and services within the Greater Toronto Area. Focused on asphalt paving, concrete, landscape construction and other exterior construction, Forest has provided quality solutions for over 30 years. We are seeking a highly organized, customer-focused Inside Sales Representative to support the sales and operations teams across our Ready Mix, Asphalt, and Aggregates divisions. This position plays a key role in ensuring exceptional customer service by promptly responding to customer requests, managing order logistics, and streamlining internal communications. This is not a cold-calling or outbound sales role—it's a critical support position that enables our outside sales team to focus on business development.

Specifically, the candidate will be responsible for:

Customer Support & Order Management

  • Respond to incoming customer inquiries via phone and email in a timely and professional manner.
  • Prepare and distribute pricing for asphalt as requested.
  • Coordinate with dispatch and operations teams to ensure delivery schedules for Ready Mix and Aggregates align with customer needs.
  • Accurately process and confirm customer orders, including verifying materials, quantities, and delivery dates.
  • Coordinate with accounting to resolve invoicing/credit note issues for customers.
  • Maintain and update customer records and job files in the KeyStone and Apex system.

Sales & Administrative Support

  • Serve as a point of contact for existing customers to assist with questions, changes, and reorders.
  • Work closely with the outside sales team to manage customer follow-ups, pricing requests, and project tracking.
  • Calling warm leads for follow up from outside sales reps.
  • There's a large group of customers in our database that could bring some potential business but we need to filter through them.
  • Generate and send quotes, order confirmations, and invoices as needed.
  • Assist with tracking customer activity and generating sales reports.

Logistics Coordination (Ready Mix & Aggregates)

  • Support the coordination of truck schedules and material availability for customers.
  • Communicate with plant operators and dispatch to ensure efficient order fulfillment.
  • Help resolve issues related to delivery timing, access, or material quality by acting as a liaison between customers and field staff.

Process Improvement

  • Identify gaps in communication or process inefficiencies and recommend solutions.
  • Help standardize customer onboarding and quote request processes.
  • Monitor customer satisfaction and flag any recurring concerns to the sales or operations teams.

Qualified candidates shall have:

  • 1+ year experience in a sales support, dispatch, or customer service role (construction or materials industry preferred).
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office (Excel, Outlook, Word); experience with CRM or ERP systems is an asset.
  • Ability to multitask, prioritize, and thrive in a fast-paced environment.
  • Familiarity with logistics, scheduling, and construction terminology is a strong asset.

Why join The Forest Group?

  • We offer a competitive salary with the potential for a performance-based bonus.
  • We provide a competitive benefits package including but not limited to; medical, dental, vision, and additional benefits (i.e massage, physiotherapy, etc.).
  • We offer a registered retirement savings plan (RRSP) with employer matching.
  • Opportunity for significant career development due to continuous growth.
  • A strong company culture and work life balance.

The Forest Group is an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status.Accommodation for Applicants with disabilities will be made during the recruitment process when requested. We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted. Only candidates authorized to work in the province and country where this position is located will be considered.