Inside Sales Supervisor

Purpose of Job:

The Inside Sales Supervisor enhances customer and co-worker experiences by leading a knowledgeable and responsive team, coordinating inside sales activities, and ensuring seamless customer service and technical support.

Our Core Values & Character Expectations:

Be Integral to Our Customers, Our Co-Workers and Our Community

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it's not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities:

Team Leadership

• Assist in leading the Inside Sales Team by providing guidance, training and performance feedback; promote company policies and procedures, and model company values.

Operations Coordination

• Allocate and coordinate inside sales activities (e.g. order management, sales, customer services etc.); work with other departments to coordinate requests and resolve operational issues.

Communication

• Maintain clear and effective communication & customer service with customers, management and other departments to ensure smooth operations

Customer Service, Order Management, and Sales

• Manage and process customer orders and quotes (phone, fax, email) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements to ensure seamless transactions
• Ensure follow up on open orders, quotations, and requests to maintain an updated order report
• Build and maintain customer relationships by offering product knowledge and assistance
• Troubleshoot and resolve customer issues
• Maintain in-depth product knowledge, applications services and processes
• Support team members and assist the order desk with phone and email customer care issues

These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.

Recommended Qualifications:

Knowledge/Skill/Ability Requirements

• Ability to consistently model Next's core values and character expectations listed above
• Leadership skills and the ability to work well in a team environment, and model Next values.
• Excellent written and verbal communication skills
• Excellent organizational and multitasking abilities
• Strong problem-solving & prioritization skills
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat
• Knowledge of plumbing systems and plumbing products is an asset

Experience & Education

• High School Diploma or equivalent
• Minimum 5 years of Inside Sales experience
• Valid Driver's Licence

Physical Demands/ Working Conditions

• Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.

Application Process:

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.