Operations Coordinator

Join the Pharmasave East Team

Founded in 1997, Pharmasave Drugs (East) Ltd. is one of Canada's leading independent pharmacy banners, proudly supporting over 560 independently owned and operated pharmacies across Ontario and the Atlantic provinces, and contributing to a national network of more than 840 Pharmasave locations coast to coast. Built on a cooperative model, we empower local pharmacy owners to deliver exceptional care within their communities while maintaining the flexibility to tailor their stores to meet the unique needs of their customers.

Through comprehensive retail operations, pharmacy services, marketing, merchandising, and store opening/renovation support, our team takes pride in driving the success of our pharmacy owners and the Pharmasave brand. By fostering a strong connection between healthcare and retail pharmacy, we act with compassion and integrity in all we do, earning trust through our knowledge, expertise, and commitment to service excellence to be Canada's most caring community pharmacy.

When you join Pharmasave Drugs (East) Ltd., you become part of a highly collaborative and engaged team, working alongside outstanding colleagues both at our Regional Office and in partnership with our stores. With an average team tenure of 12 years, we're proud of our culture, growth, and shared success. Join our winning team

Summary

This role presents an excellent opportunity for experienced retail operations professionals, ideally with a background in community pharmacy, to advance their careers while supporting Pharmasave's continued growth and profitability.

Reporting to the Senior Director, Operations, the successful candidate will play a key role in driving strategic and operational initiatives through effective communication, process implementation, reporting, and program execution. They will collaborate closely with the Operations team, store owners, and managers to enhance operational efficiency and achieve business objectives.

Location

This position is primarily office-based. Our team currently operates from our Markham office for a minimum of three days a week, with the flexibility to work remotely for the remaining days. Conducting some store visits in Ontario is a core requirement of this position, having a car is required. The organization retains the right to adjust this hybrid arrangement, potentially requiring more frequent office attendance.

Key Responsibilities:

• Provide day-to-day administrative and operational support to Territory Managers to ensure the smooth running of territory activities
• Coordinate communication between the Territory Managers and store, ensuring they are timely and comprehensive
• Act as a resource to the Operations team by responding to general inquiries and escalating issues as appropriate
• Track progress on operations and marketing initiatives and projects, flagging delays and assisting with action plan completion
• Arrange logistics for Operations training meetings (scheduling, sending invites, coordinating virtual meetings on Teams platform)
• Conduct store visits as required to support implementation of all Pharmasave programs
• Prepare and distribute internal communications, reports, and presentations
• Maintain and update data, records, and electronic filing systems
• Assist in developing and implementing operational policies and procedures
• Support cross-functional collaboration between departments, including administrative support
• Other duties as assigned

Qualifications & Competencies:

• Retail experience
• Proficiency in Microsoft Office
• Familiarity with POS operations and business reporting is an asset
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively within a team
• Strong interpersonal skills, effectively engaging with employees across all levels and departments
• Strong problem-solving and critical thinking abilities
• Exceptional organizational skills and adeptness at managing multiple tasks and deadlines
• Ability to travel regularly throughout Ontario
• Valid driver's license and reliable vehicle required

Salary

Base salary $55,000 – 65,000, Annual Bonus and RRSP programs, comprehensive benefits package, mileage for travel to stores, and flexible work hours.

Candidate Applications

Pharmasave East welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest and application. Only candidates who are selected for an interview will be contacted directly via email.

If your profile matches our requirements, please forward a cover letter, and resume via email to

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Markham, ON L3R 0E1: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (required)

Work Location: Hybrid remote in Markham, ON L3R 0E1