Operations Coordinator

The Leadership Agency is the exclusive recruitment partner for Promera - they area a global leader in critical environment management, specializing in mission-critical spaces like data centers, cleanrooms, life sciences, pharmaceuticals, and smart manufacturing. For over 45 years, they've safeguarded the performance and reliability of the world's most demanding environments. Trusted by top general contractors, hyperscale cloud providers, colocation facilities, and enterprise clients, Promera has built its reputation on safety, compliance, and service excellence. Their fully trained and insured technicians deliver services ranging from cleaning and airflow management to environmental consulting and Critical Environment Monitoring (C.E.M.S.), ensuring facilities run clean, safe, and efficient.

With the backing of Angeles Equity Partners (since 2022), Promera is driving ambitious growth while staying true to its roots of operational excellence. They foster a purpose-driven, dynamic culture where employees are empowered to think strategically, grow professionally, and make a measurable impact every day.

Highlights:

• Founded in 1979, with over 45 years of industry leadership
• HQ in Illinois, with a growing presence across North America
• ISO 9001:2015 certified, demonstrating commitment to quality and operational excellence
• Clients include: NASA, Rogers, Salesforce, and more
• Specializes in mission-critical environments: data centers, cleanrooms, and life sciences facilities
• Recognized for long-term client partnerships and industry-leading safety standards

About the Role:

We are seeking a highly organized, detail-driven Office Manager/Operations Coordinator to support and coordinate day-to-day operations across the Canadian business. In this role, you'll be a key partner in streamlining office workflows, maintaining compliance standards, supporting the field teams, and strengthening communication between the office and leadership.

• Serve as the central administrative support for the Markham office
• Support the Operations Manager (Todd) with scheduling, coordination, follow-ups, and general administrative support
• Enter, update, and maintain sales orders and financial information in the ERP system (money coming in and going out)
• Generate purchase orders, coordinate shipments, and collaborate with warehouse staff to ensure accurate delivery timelines
• Assist with shipping tasks, including packaging, labelling, and creating outgoing shipments
• Manage incoming calls, mail, inquiries, and route communication to the appropriate team members
• Maintain organized filing systems, documentation, and contractor compliance records
• Monitor and order office supplies, uniforms, and operational materials to keep teams fully equipped
• Liaise with internal IT to troubleshoot office technology issues
• Support HR with onboarding tasks and new-hire setup
• Maintain office tidiness, organization, and a professional work environment
• Provide general administrative support to operations, field teams, and leadership
• Step into a well-established function with significant inherited responsibilities from a long-tenured team member
• Perform additional duties as required to support the success of the operations team

About You:

• 2+ years of administration or office management experience
• 1+ year of experience using bookkeeping software and systems
• Highly organized, detail-oriented, and committed to operational accuracy
• Experienced with administrative workflows, data entry, and basic bookkeeping or financial systems
• Comfortable managing both transactional tasks and fast-changing priorities
• Strong communicator—clear, friendly, and effective across teams and levels
• Able to build trust quickly and serve as a dependable point of contact in the office
• Tech-savvy and proficient with Microsoft Office Suite and administrative tools
• Confident working with compliance documentation, records management, and structured processes
• Skilled at juggling multiple tasks without sacrificing quality or timeliness
• Comfortable working fully onsite (Markham) in a Monday–Friday, 8 am–4 pm environment
• Familiarity with OHSA standards, local labour laws, or unionized environments is a plus
• Being bilingual in English and French is considered an asset
• Motivated by supporting a mission-critical business and contributing to a high-performance operations team

The Extras that Matter:

• RRSP contributions
• $65,000 Base Salary
• Employee Assistance Program
• Work alongside industry leaders in mission-critical environment solutions
• A collaborative, innovative culture where your work directly impacts client success

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