Billing Officer, Accounts Receivable

If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.

Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land. CHEO is one of the few stand-alone, global leaders in pediatric health and is home to nearly 4,500 staff and physicians dedicated to helping children and youth live their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that's provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named as the best place to work in Canadian healthcare by Forbes Magazine and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years. For the 10th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Billing Officer is responsible for billing, preparing invoices, collecting payments, and managing outstanding accounts while in compliance with financial policies and procedures and providing support to the Corporate Accounting team.

MAIN RESPONSIBILITIES

• Review, prepare and processes complex accounts, billing, invoices, incoming payments and receipts in a timely manner;
• Validate and communicate with third parties (including patients and families) regarding billing issues, invoicing, missing information, coverage, claims and payment collection;
• Prepare and issue complex invoices and responds promptly to related inquires;
• Confirm coverage, charges, information, fees and correct billing codes on all documentation;
• Coordinate with internal clinics, insurance providers and government agencies to ensure accurate claims processing;
• Manage outstanding accounts and arrange payment plans when necessary;
• Monitor aged trial balances and follow up on overdue invoices and accounts;
• Generate and review monthly claim reports and detailed accounts receivable reports as required;
• Respond to inquiries in person, by email, and over the phone, ensuring accurate and courteous communication;
• Provide support to the team by handling customer service inquires, processing requests, and managing correspondence when needed;
• Carries out additional duties as required to support departmental operations.

QUALIFICATIONS

• Post-secondary education in finance or accounting (Essential)
• Minimum three (3) years of work experience in finance and/or accounting (Essential)
• Experience in a medical office or healthcare setting (Preferred)
• Excellent communication (written and verbal), interpersonal, analytical, and critical thinking skills (Essential)
• Experience with EPIC (EMR) Platform (Preferred)
• Demonstrated ability to thrive in a team environment and build strong collaborative relationships (Essential)
• Excellent organizational and time management skills (Essential)
• Advanced proficiency with Microsoft Office tools (Word, Excel, PowerPoint) and other Finance & Accounting software (Essential)
• High accuracy and attention to detail (Essential)
• Ability to take initiative, adapt to changing priorities, and maintain flexibility in a dynamic environment (Essential)
• Working knowledge of occupational health and safety legislation and general knowledge of corporate/departmental policies and procedures related to health and safety (Preferred)
• Criminal Record Check (Level 1) (Essential)
• Bilingualism (French/English) (Essential)

* Experience and formal training combined with demonstrated performance and ability may substitute for academic requirements

This assignment may be extended or shortened based on operational needs

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested. Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider.

Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.