Change of Billing Representative

6 days ago

Ottawa, Ontario, Canada Ontario Medical Supply Full time $28,600 - $49,300 per year

Our Mission:

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team

Purpose:

As part of the Change of Billing team, this role provides outstanding customer service by making outbound calls to existing customers and educating customers on change of billing options, while meeting call targets.

Location: Ontario Medical Supply, Ottawa

Reports to: Manager, Customer Experience

No. of Positions: 1

ATR: 4930

Type: Full-Time, Contract

Salary: $23-$23.50

Benefits: Yes

Job Responsibilities:

  • Making outbound calls to existing clients (Health care agencies, long-term care facilities, and individual clients or caregivers).
  • Meeting outbound call targets.
  • Educate customers on the change of billing options – options to rent, purchase used and purchase new equipment.
  • Process client orders received by phone and email for equipment, rentals and/or purchase.
  • Process direct client payments.
  • Process third party billings (includes various payers).
  • Maintain proper documentation for third party billing purposes.
  • Address the matter of overdue account balances, organize call schedule, and/or arrange payment plans.
  • Attend to clients, and resolve client concerns by phone or email.
  • Identify and action opportunities to improve client service.
  • Maintain customer cards and validate information with customers as required.

  • Action various reporting for internal service team.

  • Monitor pick-up reports to ensure rental equipment is returned.

  • Prepare quotes as needed.

  • Communicate and liaise with OHaH support service, Transition Care and private customers.

  • Perform duties as assigned.

Qualifications:

  • Completion of Post-Secondary Education in an Administrative or related field of study.
  • Minimum 1 years' experience with administrative procedures and office duties.
  • Minimum 1 year in a customer service role.
  • Proficient with Microsoft Office – including Excel, Word and Outlook.
  • Proficient with ERP systems, Pronto preferred.

SKILLS:

  • Strong interpersonal and communication skills (both verbally and in writing).
  • Bilingual (French/English) is preferred.
  • Strong initiative and ability to work proficiently in a team environment as well as independently.
  • Ability to manage time, remain organized and prioritize work.
  • Enthusiastic, dependable and action oriented, with willingness to learn and improve existing skill set.
  • Commitment to deliver excellent internal and external customer service.

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

  • Billing Officer, Accounts Receivable

    1 week ago

    Ottawa, Ontario, Canada 86fb418b-cab7-4953-90e8-cc0f5d269004 Full time $60,000 - $90,000 per year

    If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub. To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received.Ottawa is built on...

  • Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada Culligan of Canada Full time $45,000 - $55,000 per year

    Our CompanyCulligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.ResponsibilitiesAssist customers in person and on the phone in a professional mannerSet up deliveries and book service...

  • Customer Service Representative

    5 hours ago

    Ottawa, Ontario, Canada Culligan of Canada Full time

    Our CompanyCulligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.ResponsibilitiesAssist customers in person and on the phone in a professional mannerSet up deliveries and book service...

  • Customer Service Representative

    20 hours ago

    Ottawa, Ontario, Canada Bank of Montreal Full time $34,750 - $47,250

    Application Deadline:11/12/2025Address:499 Terry Fox Drive Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Mental Health Change Initiative Specialist

    20 hours ago

    Ottawa, Ontario, Canada Ottawa Police Service Full time $110,000 - $132,211 per year

    Competition Number:20146Applications will be accepted until 2359hrs on 18/12/2025.Posting DetailsThis posting is for #1 (one) temporary positions available until October 31st, 2026. All civilian competitions include the possibility of extension and/or additional temporary or permanent positions.Salary Information: $110, $130,221.00 annually rates of pay)All...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Graybar Canada Limited Full time $40,000 - $80,000 per year

    Job BriefThis role supports customer needs related to communication and data products and service.Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.Graybar Canada is a leader in the distribution of high quality electrical, automation and...

  • Outside Sales Representative

    2 weeks ago

    Ottawa, Ontario, Canada BrandSafway Full time $60,000 - $120,000 per year

    At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing teamResponsibilitiesTake charge of prospecting for bid opportunities in the sales territory.Develop relationships with general contractors, subcontractors, developers, mechanical contractors,...

  • Sales Representative

    6 days ago

    Ottawa, Ontario, Canada Lactalis Canada Full time $60,000 - $90,000 per year

    Job Title:Sales RepresentativeLocation:Ottawa WestAbout Us:Welcome to Lactalis Canada – where we take pride in being recognized as one of 2025 GTA's Top Employers As well as Forbes Canada, Top Canadian Employers for 2025 Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian's...

  • Catalog Sales Representative

    2 weeks ago

    Ottawa, Ontario, Canada Cintas Canada Full time $40,000 - $80,000 per year

    Requisition Number: 211976Job DescriptionCintas is seeking a Catalog Sales Representative to proactively up-sell current customer accounts with products from the Cintas catalog. Products from our catalog line include, but are not limited to: custom logo shirts, pants, work boots, outerwear, hats and gloves. Catalog Sales Reps are responsible to exceed...

  • Sales Representative

    22 hours ago

    Ottawa, Ontario, Canada Neo Financial Full time

    Join us to build a more rewarding financial future for all CanadiansAt Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is...