Administrative Support 09
7 days ago
POSITION SUMMARY
This position provides daily administrative and clerical support to the Worker's Injury Network (WIN Department) WSIB Orthopedic, Neurology and Mental Health and PCVRS Specialty Clinics.
QUALIFICATIONS
• 2-year post-secondary diploma in office administration- health services from an accredited institution
• Medical terminology certificate
• Minimum 1 year experience in health care environment; previous experience working with WSIB would be an asset
• Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect
• Proven competency working with hospital patient processing system (EPIC)
• Advanced keyboarding skills of 55 wpm, MS Word, and MS Excel
• Ability to communicate effectively and tactfully, both in person and by telephone
• Ability to participate in process evaluation and improvement
• Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations
• Essential to demonstrate compassion and understanding with patients and their families in all interactions
• Good organization skills, with ability to set own priorities and work with minimal supervision
• Demonstrated ability to react well to frequent changes and evolution of processes
• Excellence in grammar, spelling, and punctuation, together with report writing skills
• Previous experience with Dovetale (EPIC), Clinical Connect and Novari, Outlook, Telus Health, Nexus Portal and Web access
RESPONSIBILITIES
• Provides reception duties as required by handling all incoming phone calls and enquiries to the WSIB Specialty Clinic in an efficient and courteous manner
. Provides regular and timely communication to clinic referral sources (e.g. WSIB, PCVRS) regarding appointment status.
• Handles the documentation and flow of physician/nursing orders, laboratory reports, bloodwork, and all diagnostic test results
• Assists in arranging and prioritizing for patient appointments, tests and procedures
• Provides clerical support and sorts/distributes mail, faxes and emails
• Ensures work areas are maintained in an organized, safe and presentable way at all times
• Provides regular and timely communication to WSIB regarding appointment status
• Provides clerical support to the clinical team when required
• Registers patients, verifies health care and other patient demographics, and enters all pertinent information into the hospital patient processing information systems: i.e. Dovetale, Arthur Health and Referral Tracker
• Follows up on missed appointments and reschedules appropriately
. Acts as liaison with Physician, WSIB, OWN, PCVRS and other referral source offices to ensure that patient information is forwarded appropriately and patient communication is coordinated with offices
• Coordinates patient scheduling, registration and related departmental communications through the use of several computer applications across multiple sites
• Prepare charts for clinics and manage multiple active charts on a daily basis
• Assists with other unit activities as assigned by Manager
WAGE RATE
Hourly $ $ $31.37 (plus 14% in lieu of benefits)
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