Account Director, Partnerships

Compensation & Role Details:

Salary Range: The range for this role is between $100,000 - $120,000 CAD plus bonus, depending on experience and qualifications

Role Type: New Role

AI Disclosure: AI is not used to screen, assess, or select applicants for this role

Job Responsibilities:

• Develop relationships with senior client management, becoming a trusted advisor, providing input on rewards program strategy, and deployment of RewardOps capabilities.

• Focus on retaining existing business through relationship expertise, excellence in delivery, and strategic thinking.

• With team members, manage a client relationship cadence with all client stakeholders to support operational delivery, developing and reaching strategic goals while performing to agreed standards.

• Oversee the generation of insights from RewardOps data and turn into actionable initiatives for clients

• Take part in new client sales and onboarding activities, responsible for the smooth transfer into production. Identify new major growth opportunities with current clients.

• Interface with internal stakeholders, driving collaboration to ensure the voice of the client is heard throughout the product management lifecycle.

• Track client priorities and issues as they are developed and work internally to remove potential roadblocks that may occur.

• Continuously maintain a significant product understanding including, focusing on functional capability, marketplace offerings and future roadmap.

• Working with the Marketplace & Support Teams to troubleshoot escalated customer service requests, summarize the issue and manage internal stakeholders to resolve

• Anticipating, understanding, and communicating emerging market trends and technologies that will enhance our solutions and offerings.

Job Qualifications:

• University degree, preferably in Business or 7+ years of client services experience coupled with loyalty knowledge

• 5+ years of practical experience with an agency in SaaS platforms preferred

• Experience managing and mentoring of client service professionals.

• Ability to think strategically, a strong understanding of marketing, tactics and strategies.

• Well versed in delivering often-complex digital solutions and through your experience will be able to talk knowledgeably about them.

• Exceptional analytical, communication and presentation skills.

• Excellent and proven track record of building and sustaining strong client relationships and managing a range of projects to a successful conclusion for both client and agency.

• Ability to make quality decisions and ability to make decisions in a timely manner

Collaboration with other Departments:

• Collaboration with all departments - Product, Development and Finance

#LI-VL1

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.