Dealer Relations Specialist

Job Description

Dealer Relations Specialist

Build the future with us
Are you passionate about dealer services and eager to contribute to a company whose mission is to help clients feel confident and secure about their future? As a Dealer Relations Specialist, you will play a key role in providing operational support to external partners, ensuring an optimal client experience and contributing to the efficiency of internal processes.

This position is a great opportunity to showcase your skills and reach your full potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, in an environment that fosters collaboration and innovation.

What you'll accomplish with us

As a Dealer Relations Specialist, you'll be at the core of our mission. Your main responsibilities will include:

• Supporting clients with their operational needs through our online system features.

• Managing complex processes such as user, product, and dealer configurations.

• Quickly identifying technical issues and escalating them to IT teams.

• Producing reports and data extracts upon request.

• Providing fast, professional, and efficient customer service via phone and email.

• Verifying configuration accuracy before implementation.

• Keeping documentation up to date and following up on requests.

• Offering support and training to less experienced colleagues.

• Participating in projects and training to support your development.

What could accelerate your success in this role

We're looking for someone who:

• Is known for strong problem-solving skills.

• Stands out for their ability to deliver excellent customer service.

• Demonstrates a strong ability to work in a constantly evolving environment.

• Has solid written and verbal communication skills.

• Has 2 to 4 years of relevant experience in a similar role.

• Is proficient in MS Office tools (Word, Excel, Outlook) and has a good understanding of frontend systems.

• Bilingualism in French and English is strongly preferred (advanced level), as the role involves frequent interactions with internal and external stakeholders who are either French- or English-speaking.

Why you'll love working with us

• A work environment where learning and development go hand in hand with the collective pursuit of excellence.

• A healthy, safe, fair, and inclusive workplace where potential can be freely expressed and developed.

• The possibility of hybrid work, supported by flexibility and access to inspiring and innovative workspaces.

• Competitive benefits: flexible group insurance, attractive pension plan, stock purchase plan, wellness and personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more

Apply now and take your career to where your talent truly belongs

Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, don't hesitate to apply — your place might be with us, and we'd love to get to know you

The typical salary range for this position is between $49,176 and $61,468 CAD per year. The base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current conditions.

Location(s)Vancouver, British ColumbiaOther Possible Location(s)Calgary, Alberta, Edmonton, Alberta
Company

iA Financial Group

Posting End Date Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto  Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

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