Operations Manager

Company:       ASSA ABLOY Door Security Solutions Canada

Reports to: Senior Director of Operations

Location: Vaughan, Ontario Canada

ASSA ABLOY Door Security Solutions provides end-users (healthcare facilities, schools, universities, military, commercial buildings, etc.) with unsurpassed security and life-safety solutions and the essential support services (LEED consultation, code compliance, access control system integration, product research and selection, specification writing services, technical support, etc.) to ensure well-functioning doorway systems in the commercial building industry. This is all accomplished by combining the strengths of industry-leading door and hardware brands.

Great news We're currently seeking an Operations Manager to be based at our headquarters in Vaughan, Ontario Canada.

Job Summary

As the Operations Manager, you'll own and drive customer satisfaction by focusing on the objective of on-time performance and quality.  You'll be required to influence, lead and develop teams through daily discipline on actions that drive achieving KPIs as well as continuous improvement initiatives that can improve the quality and delivery of products to our customers.

You'll be responsible for two locations which include Manufacturing and Distribution. You'll set and deliver against on-time performance standards, and measure, track and improve customer satisfaction levels.

This role reports to the Senior Director of Operations.

Key Responsibilities

• Manage operations teams to ensure orders and deliveries meet time, quality, efficiency, accuracy standards, and monthly objectives.
• Develop and oversee operational leadership to execute required strategies effectively, foster positive employee relations, and maximize the potential of employee engagement.
• Ensure a safe workplace through systemic and proactive safety and environmental health practices and processes.
• Facilitate the operation's strategy to incorporate Lean methods and employee involvement, aiming for continuous improvement of our competitive position and operational profitability.
• Negotiate contracts with suppliers, carriers, and other transportation providers to secure favorable rates.
• Monitor and ensure that transportation services meet required quality standards, including on-time delivery, safe transportation, and customer satisfaction.
• Collect and analyze data related to inventory levels, transportation costs, delivery times, and other key performance indicators (KPIs) to identify areas where operations are inefficient, delays occur, or costs are higher than expected.
• Support and ensure compliance with ASSA ABLOY Canada policies and procedures and regulatory agencies, while promoting the Corporate Code of Conduct
• Perform other responsibilities as required.

Education and Experience

• Bachelor's degree in Business Administration, Engineering or related technical field of study.  A Masters/MBA is highly preferred
• Minimum of five (5) years of progressive operational leadership experience
• Experience with leading integrated operations that include distribution, logistics and manufacturing
• A track record of developing Lean strategies that achieved positive and quantifiable results
• Experience with ERP systems

Key Competencies

• Skilled at organizing and managing multiple priorities with demonstrated execution skills
• Leads by example in fostering a strong spirit of collaboration with all stakeholders
• Demonstrates a leadership presence which conveys direction, conviction, sense of urgency, and clarity around goal attainment
• Ability to plan strategically while performing the day-to-day tactics of leading operations
• Entrepreneurial mindset with the willingness to "roll-up-the-sleeves"
• Excellent customer service and business relationship-building skills

Physical Demands and Working Conditions

• Manufacturing/industrial environment; some dust and noise
• Ability to stand and walk daily through manufacturing facility
• Ability to drive to other business locations in the GTA on a weekly basis
• Ability to travel occasionally into the U.S. (to visit other ASSA ABLOY factories, conferences, etc.)
• Valid drivers' license in good standing

Our Benefits

• Employer-paid Benefit plan
• Competitive Retirement plan
• Ongoing training and development
• Tuition reimbursement programs
• Supportive team environment
• A stable and growing industry

Interested applicants can apply online at

ASSA ABLOY welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Experience a safer and more open world.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.