Manager, Administrative Operations

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a Manager, Administrative Operations to the Scandi Family

Edmonton Head Office Monday to Friday 8:00 AM to 4:30 PM

What's in it for you:

• Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities:
  A place to hang your hat. We want our employees to grow with us long term and offer a tuition reimbursement program to continue your professional development.
• Stability and Job Security:
  Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada and growth into the US.
• Family First Culture:
  We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
• Benefits: We offer a comprehensive medical and dental plan as well as personal days off.

What your day to day will look like:

You will be reporting into the VP of Human Resources. Managing a team of 4 employees.

• Leadership and Management
• Provides supervision, oversight and coaching to the Administrative roles across the organization
• Communicate with the Administrative Services team to resolve performance and process challenges, and to discuss and implement company policies and procedures
• Manage any escalations or concerns for the Administrative Services team
• Follow and lead all Company values and mission statements
• Demonstrate leadership within the organization, modelling appropriate behaviour

Training and Process Improvement

• Ensure consistency across the organization in delivery of Administrative Services
• Delivers training to new team members on Administrative Services departmental requirements
• Provides ongoing training within the organization on all aspects of the Administrative Services department
• Receives feedback from all areas of the organization on current processes and improves as required
• Consistently evaluates current processes, recommending and implementing improvements

Office Management

• Provide high level guidance related to the day-to-day management of all offices as required
• Oversee office and seating arrangements within the Edmonton office
• Manage the administrative budgets for all offices and the overall administrative team, ensuring fiscal responsibility
• Provide management to the phone cue, ensuring adequate coverage is available
• Managing the facility and all events within the company

What you'll need to succeed:

• Minimum of 10 years of complex administrative or business administration experience, with a minimum of 5 years in a leadership capacity
• Completion of post-secondary education in business administration or a related field would be an asset
• Excellent people management skills; able to mentor and develop others while maintain and approachable demeanor
• A customer service mindset, with the ability to manage and communicate with diplomacy
• Ability to exercise sound judgment to identify and resolve problems
• Demonstrated ability to drive continuous improvement initiatives
• Must be able to work under pressure with a sense of urgency and drive
• Intermediate computer skills including PowerPoint, Outlook, Word, and Excel, with the ability to learn new technologies

Our interview process:

• 20 minute preliminary phone interview with our Recruiter
• 20-40 minute assessment (depending on optional practice questions or breaks)
• 30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.