Field Operations Manager

Company Description
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that's something we're truly proud of.
Work That Matters, People Who Care.
Job Description
Reporting to the District Manager in the region, Field Operations Manager is responsible for overseeing the Lodge Management teams to ensure efficiency and effectiveness and execute the strategic vision of the Senior Leadership Team. The role is to ensure there is consistency across all sites in the region, ensuring a streamlined and transparent approach between site, client and senior leadership.

• This is a field role with at least 70% of your time in the field/travel and a hybrid work from office/home 30% of your time.
• Salaried position inclusive of benefits.
• Acting as the liaison between site and senior leadership, ensuring the site has access to training and support to limit immediate and future issues.
• Lead the team of Lodge Managers to ensure compliance with proper operational procedures and guidelines.
• Provide on site presence to the site managers, stop gap placement for site management, ensuring a functional rotational schedule for site coverage.
• Strengthen Horizon North's operational processes to build highly efficient and effective operations, while ensure day top day scope and contract management.
• Identify gaps and opportunities and determine root causes in operating standards and overall guest satisfaction.
• Provide leadership of the operations team ensuring effective performance management and continued development.
• Assist in effectively and efficiently managing the development of the hospitality approach to operations team to promote high quality customer service and satisfaction. This would include a playbook for daily activities and guest interactions.
• Lead the implementation of operational improvements in the areas of safety, quality, customer service, finance, and employee performance.
• Ensuring the completion of daily, weekly and monthly audits and inspections at the site level.
• Training and utilization of Sphera and FTQ 360 for safety and quality audits.
• Support to the lodge managers for payroll approvals and submissions.
• Participation and leadership with completing Don't Walk By's at site.
• Ensure compliance with employment standards, human rights, health and safety, and WHMIS within your span of control.
• Managing and execution on SOW amendments where applicable to ensure a high-quality service to client.
• Overseeing administrative Services Standard Operating Procedures (SOPs) which will be reviewed and approved by Leadership.

Additional Information
WHAT'S IN IT FOR YOU?

• Be part of an industry that's more important than ever
• Bonus eligible.
• Generous benefits package.
• Be #1 on day 1 by joining an industry leader.
• Career advancement opportunities.
• We are growing

WORKING CONDITIONS

• Office/Home environment and telecommuting with a flexible work schedule, potentially requiring additional working hours as needed, to ensure business needs are continually met.
• Trained, as necessary, in required safety protocols.
• Ability to travel as necessary to meet business needs.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.