Service Coordinator

2 weeks ago

Hamilton, Ontario, Canada SE Health Full time

Position Summary
Working from our Service Delivery Centre based in Hamilton , this position will be responsible for the efficient and effective coordination of client care.

Why Join SE Health?

  • Competitive Total Rewards So much more than a paycheque Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
  • Flexibility & Belonging Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
  • Purpose & Impact Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
  • Growth That Meets Your Ambition Access tuition support, training and meaningful career pathways across a growing, future-focused organization

Responsibilities

  • Provide schedule planning support to health care team
  • Appropriately schedule staff to ensure continuity of care in the provision of service delivery
  • Update and maintain an electronic client database
  • File and maintain client records
  • Perform data entry of all relevant client, employee and billing information
  • Respond to all caller inquiries with efficiency and appropriate urgency
  • Provide support to billing activities
  • Generate and distribute various scheduling and billing reports
  • Investigate and follow up in errors/discrepancies in services ordered or provided.
  • Other office administrative duties as assigned.

Requirements

  • Must be available days, evenings and weekends
  • Intermediate data entry/keyboarding skills
  • Experience using a PC database
  • Intermediate reading comprehension and excellent verbal communication skills
  • Demonstrated customer service skills and problem solving
  • Adaptability and the ability to deal with tight deadlines
  • An ability to work independently
  • An ability to prioritize, multi-task and deal with competing priorities
  • Good personal organizational skills
  • Courses in medical administration or health care training are preferred
  • Related work experience and a familiarity with community health care services is preferred
  • Preference for French language skills
  • Basic computer skills in MS Word and MS Excel are preferred

About SE Health
SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We're also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We're All In Together.

COVID-19
: To protect the health of our clients, teams, and communities, all SE Health employees must be fully vaccinated (two doses, 14+ days since the final dose)

Accessibility
: If you require accommodations due to illness or disability, please contact Talent Acquisition at

.

AI And Compensation Details
We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a replacement position. The hiring pay range is $20.00 per hour .

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