Receptionist / Administrative Assistant

Business Line: Shared Services

Hours Per Week: 35 (Full-Time)

Location: Kitchener, Ontario, 5 days in office )

Job Duration: Permanent, New Budgeted Position

Wage Transparency: The base salary range for this position is $40,000 to $45,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About the Role

We're looking for a Receptionist/Administrative Assistant for our office located in Kitchener, Ontario. This role will play a vital role in the customer service and organizational strength of our business. The successful candidate will provide technical administrative support, greet and direct visitors, answer calls and emails and complete other administrative duties as assigned.  

What You'll Do 

• Greet visitors and offer appropriate assistance 
  •  Answer reception phone calls, emails and website inquiries and distribute work across varying departments throughout NFP
  •  Provide administrative support using a variety of software systems to support all departments
  •  Participate in our office Engage Me/Social Committee planning and coordinating internal events and meetings (arranging catering/lunches)
•  Be a key component of our Health and Safety and Site Leader Committees

What You Bring

• Passion for customer service, drive to deliver a world-class customer experience 
•  Exceptional verbal and written communication skills with the ability to successfully interact with a variety or people
•  Ability to multi-task and work well in a fast-paced environment
• Demonstrates technical proficiency and comfort navigating multiple software systems to support a wide range of administrative functions across all lines of business at NFP.
• Solid working knowledge of computer operating systems including industry software such as EPIC is an asset.
• Bilingualism is an asset- French & English
• Strong organizational and time management skills 

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit 

What's In It For You

NFP's PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other's passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we're dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it's in our offices, on a call, out in the field or anywhere you can find us in the world, we're starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.