Dental Hygiene Coordinator

7 days ago

Mississauga, Ontario, Canada One Dental Burlington Full time $45,000 - $65,000 per year

Job Overview

Position Summary:

The Dental Hygiene Schedule Coordinator is responsible for managing, organizing, and optimizing the dental hygiene appointment schedule to ensure efficiency, productivity, and exceptional patient care. This individual is the point of contact for patients regarding hygiene visits and plays a key role in maintaining a full, productive hygiene schedule that aligns with the office's goals and patient needs.

Key Responsibilities:1. Schedule Management

  • Proactively schedule hygiene appointments to ensure a full and productive calendar.
  • Confirm hygiene appointments via phone, text, email, or software notifications.
  • Reschedule cancelled or missed appointments promptly.
  • Identify and fill schedule gaps through follow-up with overdue or unscheduled patients.
  • Coordinate scheduling with dental assistants and doctors for exams during hygiene visits.

  • Maintain accurate, up-to-date hygiene recall and reactivation systems.

  • Patient Communication

  • Call and follow up with patients due or overdue for hygiene.

  • Explain the importance of preventative care and regular hygiene visits.
  • Handle questions regarding insurance coverage, appointment logistics, and treatment needs.

  • Provide exceptional customer service at all times.

  • Insurance & Financial Coordination

  • Verify insurance coverage for preventative care services.

  • Estimate and communicate hygiene-related costs to patients as needed.

  • Work with front office team to ensure billing accuracy for hygiene procedures.

  • Administrative Duties

  • Update and maintain patient records, notes, and contact history.

  • Use dental software (e.g., Dentrix, Eaglesoft, Open Dental) for scheduling and charting.
  • Prepare daily hygiene schedule reports and productivity metrics.
  • Assist with front desk responsibilities as needed (check-in/out, phones, etc.).

Qualifications: Education & Experience:

  • High school diploma or equivalent (required).
  • 1–2 years of dental office experience, preferably in scheduling or front office roles is a must.
  • Experience with dental software (e.g., Dentrix, Eaglesoft, Open Dental) preferred.

Licenses/Certifications:

  • No clinical license required, but administrative or customer service training is a plus.

Key Skills & Competencies:

  • Organizational skills: Ability to manage multiple schedules and tasks efficiently.
  • Communication: Clear, professional, and compassionate communication with patients and team.
  • Customer Service: Patient-focused mindset with a commitment to service excellence.
  • Problem-Solving: Ability to manage last-minute cancellations or schedule conflicts calmly.
  • Time Management: Prioritizing tasks and following through with deadlines.
  • Attention to Detail: Accurate input of data and appointment details.
  • Team Collaboration: Works closely with hygienists, front office, and clinical team.

Performance Metrics (KPIs):

  • Hygiene schedule fill rate (% of available hours scheduled)
  • Number of reactivated patients per month
  • No-show and cancellation rates
  • Patient retention and recall compliance
  • Production per hygiene hour

Working Conditions:

  • Office setting with frequent use of computers and phones.
  • May require sitting or standing for extended periods.
  • Interaction with patients and staff in a fast-paced environment.

Job Types: Full-time, Permanent

Work Location: In person

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