Billings and Service Manager
21 hours ago
Billings and Service Manager - Finance
Location:
Toronto / Scarborough
Engineering Service
Role Overview
We are seeking a high-energy
Billings & Service Operations Manager
to lead the intersection of revenue and field execution. You will be the "air traffic controller" for our service division, ensuring our service contracts are billed accurately, and our Salesforce data remains the source of truth. The ideal candidate has a head for numbers and a heart for logistics.
Key Responsibilities
Managing Billing team , work with IT on Salesforce
Experience with Service contract Billings
Service Contract & Revenue Management
- Billing Lifecycle:
Manage the end-to-end billing process for recurring service contracts, ensuring zero leakage and timely invoicing. Service Contract Billings - Contract Compliance:
Audit service agreements to ensure that work performed aligns with client entitlements and pricing tiers. - Revenue Optimization:
Identify expiring contracts and coordinate with the sales team to facilitate renewals and upsells.
CRM & Salesforce Administration
- Data Integrity:
Act as the primary lead for Salesforce/CRM management, ensuring all service calls, parts used, and billable hours are logged correctly. - Reporting:
Build and maintain dashboards for leadership that track service revenue, technician performance, and contract health. - Workflow Automation:
Work with IT to streamline the "Quote-to-Cash" process within the CRM.
Required Skills & Experience
- Experience:
5+ years in service operations, field service management, or billing leadership. - Tech Stack:
Proficiency in Salesforce Service Cloud or similar Field Service Management (FSM) software (Oracle). - Financial Literacy:
Strong understanding of recurring revenue models and subscription billing logic. - Problem Solver:
Ability to pivot quickly when a technician is sidelined or a high-priority client has an emergency.
This is currently for an active job opportunity. By applying, you will be part of our trusted network, ensuring our recruiters can match you with suitable roles. Let us help you take the next step in your career journey. A.I. may be used in the recruitment and selection process.
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