Systems Analyst Ii

**Position Title**:Systems Analyst II

**Position Type**: Regular - Full-Time

**Position Location**: Toronto HQ OR Toronto HQ

**Grade**: Grade 04

**Requisition ID**: 16333

**JOB PURPOSE**:
Reporting to the Manager IT Workplace Services, the Systems Analyst is responsible for providing technical leadership and senior level support for the end-user computing environment within McCain Foods globally. They will design modern workplace solutions by leveraging Microsoft Endpoint Manager deployment technologies. They will also provide leadership and technical expertise for computing hardware and managed print services. They will participate in enhancement projects and service delivery engagements with 3rd party companies by acting as a technical expert. They are also expected to be a technical assessor of risk, and they need to be great at translating between technical specialists and executive management. They will advise business and IT leaders on industry trends and product capabilities to drive adoption and productivity benefits within the Workplace Services area. They represent a key technical escalation point within McCain for IT workplace related services.

**JOB RESPONSIBILITIES**:

- Provide technical leadership to teammates through coaching and mentorship.
- Evaluate, develop, and implement enterprise-wide modern workplace solutions based on the Windows as a service model and related Microsoft technologies
- Provide technical leadership for regional support teams and 3rd party support groups on Workplace services technologies.
- Identify and encourage areas for growth and improvement within the team.
- Collaborate with other members of the WPS team, business analysts and architects to plan, design, develop, test, and implement solutions for a hybrid workforce.
- Prepare and maintain a Microsoft modern workplace strategic roadmap.
- Evaluate, benchmark, and build support materials for PC and industrial manufacturing computer hardware
- Evaluate, benchmark, and build support materials for multifunction printer hardware technologies
- Produce powerful analytical reporting packages that facilitate and accelerate decision making and sustainable cost savings
- Research and evaluate a variety of software products before use in our standard operating environment.
- Ability to influence and inspire stakeholders across the organization

**MEASURES OF SUCCESS**:

- Problem Solving: advanced analytical and technical troubleshooting skills.
- Change Management: ability to manage multiple stakeholders and communication platforms to ensure success of projects
- Stakeholder Management: ability to work with all levels within the organization including senior leaders
- Core Competencies: Results driven, accountable, resilient, and collaborative

**KEY QUALIFICATION & EXPERIENCES**:

- Post-secondary degree or diploma in a technical program for IT infrastructure management coupled with 4 - 5 years’ experience operating in an Enterprise IT environment.
- Ability to work as part of a cross-functional team to solve technical problems
- Knowledge of analysis and reporting tools and the ability to build reports to drive decision making for operational improvements
- Strong knowledge of best practice operations within an Enterprise ITIL environment
- Excellent analytical and technical troubleshooting skills.
- Excellent written and verbal communication skills
- Works well under pressure, change and ambiguity

Key Competencies:

- Microsoft Endpoint Manager (Intune, Configuration Manager)
- Windows as a Service Model
- Windows 10/11 (incl. AVD/W365)
- Multifunction Print Technologies
- Managed Print Services
- Enterprise Mobility and Security
- Microsoft 365
- PowerShell
- Microsoft Group Policy Management
- Handheld and Vehicle-mounted Industrial Manufacturing Computer Technologies
- Workstation, Tablet and Mobility Hardware
- Extensive experience designing and developing enterprise software deployment solutions
- Ability to deliver results with mínimal guidance and motivated to find ways to improve solutions, systems, and processes
- Able to work independently and in a team environment
- Strong communication skills with both internal team members and external business stakeholders

**OTHER INFORMATION**
- Key internal relationships: IT management worldwide, key business leaders, workplace services team members, regional support technicians, infrastructure solution architects
- Key external relationships: External vendors
- Travel: as required
- Job is primarily performed in a hybrid office environment

The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
- McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-ow