Medical Office Assistant

2 weeks ago

Vancouver BC VZ X, Canada Olive Fertility Centre Full time $48,000 - $96,000 per year

Medical Office Assistant - Document management

Department: Operations

Reports To: Administration Team Manager & Director, Clinic Operations

Location: Vancouver Clinic

Work Schedule: Sundays & Stat Holidays 7:15am – 3:15pm; Monday – Thursday 8:00am – 4:00pm

Overview:

Supporting the Vision, Values, Purpose and Commitment of Olive Fertility Centre:

Reporting to the Administration Team Manager and the Director, Clinic Operations, the Medical Office Assistant – Document Management is pivotal to the organization – this role focuses on maintaining patient centred care while managing physician expectations for an overall positive patient experience.

Key Areas of Involvement Include:

Document Management

· Medical Record Requests & Chart Transfers. Managing daily requests from multidisciplinary team, patients, fertility clinics, GP's, Midwives, OB-Gynes, law offices and other facilities.

· Document Management – Electronic filling of test results and manual scanning of documents into charts with EMR.

· Back-up for Fax Management

· Back-up switchboard operator:

  • Answer and triage all incoming calls with a pleasant, accommodating, and professional demeanour.
  • Retrieve all overflow voice message calls.

· Monitor corporate coffee machine – call in for servicing as needed.

· 3rd floor reception & reception break coverage.

· Other duties as required.

Sunday & Stat Holidays - 3rd Floor Reception

· Greet and check-in patients and double check demographics as they enter the clinic.

· Manage waiting room/ultrasound room while communicating with procedure room nurses regarding patient flow.

· Shipping medications/biopsies and samples

· Document Management - Electronic Filing of test results and manual scanning of documents into charts

· Directing patients to Accounting.

· Answer and triage all incoming calls.

· Provide referral and clinic facility information to callers ensuring correct information is imparted.

· Retrieve all overflow voice message calls.

· Performing other duties as needed

Qualifications:

Education, Training and Experience:

· Grade 12 graduation

· Minimum of two (2) years related experience

· Previous medical office experience is an asset

· Medical office certification is preferred

Skills and Abilities:

· Positive, friendly, and professional demeanour.

· Exceptional communication skills.

· Demonstrated ability to prioritize & multi-task.

· Proficient with computers and applicable software applications, including EMRs and MS Office. Willing and able to learn new programs and systems.

· Strong work ethic.

· Demonstrated ability to work independently and as a member of a multi-disciplinary team.

· Able to lift & carry up to 25lbs.

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Ability to commute/relocate:

  • Vancouver, BC V5Z 3X7: reliably commute or plan to relocate before starting work (required)

Experience:

  • Medical Office or related: 2 years (preferred)

Licence/Certification:

  • Medical Office Assistant Certificate? (preferred)

Work Location: In person

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