Receptionist/Administrative Coordinator

Operations Department
Onsite
Full Time, Permanent
Level 3
Requisition Number: OPS
Covenant House helps youth ignite their potential and reclaim their lives. As Canada's largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth's immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:
As a Receptionist/Administrative Assistant at Covenant House Toronto, you will be responsible for greeting youth, visitors and staff into our building. You will receive and dispatch deliveries and courier packages as well as operate a switchboard for incoming calls from staff, donors, youth and the public. This role also provides administrative support to several department within the agency.

We are currently recruiting for 1 Full-time, Permanent Receptionist. This is a replacement position within the organization.
Responsibilities:

• Monitor the McGill entrance and immediate vicinity for safety and arrival of deliveries. Report any challenges to the supervisors on duty.
• Provide a welcoming and positive experience to all CHT visitors. Ensure visitors (youth, guests and volunteers, contractors) are electronically logged. Ensure proper COVID screening procedures are followed by every visitor when required.
• Connect visitors with the individuals/staff they came to see/inform staff of guests.
• Provides updates and input on Policies, Procedures and FAQ's.
• Provides Support on Special Projects.
• Reports monthly on visitors, couriers, taxi chits, meeting spaces. - Accept donations, both cash and in-kind. Welcome donors and complete in-kind donation forms.
• Coordinate, record and log incoming/outgoing courier deliveries, prepare courier waybills and custom forms as appropriate.
• Coordinate mail distribution
• Manage multiple Outlook accounts for meeting rooms.
• Customer/Client Services:
• Answer and forward calls, relay messages, and answer inquiries from walk-ins. Page staff over the intercom.
• Respond to incoming inquiries via phone or email in a professional and efficient manner and provide accurate and timely assistance.
• Provide overflow assistance to the Call Centre during the busy season and on request.
• Provide support to other departments as necessary
• Administrative Support for Operations Office:
• Receive and distribute faxes.
• Order and maintain office supplies for the area.
• Manage calendar bookings for meeting rooms at CHT.
• Format and spellcheck various documents and presentations.
• Print and distribute materials as required.
• Digitization of Operation Materials and manage SharePoint Site with naming conventions
• Take minutes at meetings as required.
• Place orders as requested from various vendors
• Update vendor lists
• Assist with processing and coding invoices.
• Other additional duties as assigned

Qualifications

• College diploma in business administration preferred
• At least 3 year experience in a similar position with excellent customer service skills
• Excellent Communicator
• Bilingual preferred but not required
• Proficient in Microsoft functions: Outlook, SharePoint, MS Office, Teams, Excel, Word, PowerPoint, PowerBI

Don't meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn't align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by
December 12, 2025
. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process
Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment
At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.
Please visit our careers page to see more job opportunities.