Buyer, Drop Ship

PetSmart's Canada Home Office (CHO) is home to approximately 50+ associates who work in departments such as Merchandising, Marketing, Demand Planning, Pricing, Space Planning, Digital/e-Commerce, Human Resources, Legal, IT and more. The small but mighty team at the CHO supports the operations of 160+ PetSmart stores in Canada and works closely with counterparts at PetSmart's global corporate headquarters located in Phoenix, Arizona. We also share the Canada Home Office with our colleagues at PetSmart Charities of Canada—an independent, registered charity. PetSmart Charities of Canada is committed  to making the world a better place for pets and all who love them by connecting pets with loving homes through adoption, improving access to veterinary care and supporting families in times of crisis with access to pet food, shelter, and emergency relief.

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart's Canada Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one to two days per week (a "flex workday" with leader approval), and an expected atleast 3 days in the office. At PetSmart, you'll be part of an engaging and supportive environment designed to help you and our teams thrive.

Job Summary:

We are seeking a highly organized and detail-oriented Buyer to lead our drop shipping procurement operations. This role is a temporary up to 16 month contract. The ideal candidate will be responsible for owning the drop ship assortment including sourcing products from third-party vendors, negotiating supplier terms, ensuring timely order fulfillment, setting pricing and promotions of facilitate sales, and maintaining strong vendor relationships. This role manages product selection to maximize sales and margin dollars in support of the business and financial goals of the Merchandising department, lead the effort to direct vendor selection and negotiation of product purchase terms in addition to develop and maintain ongoing relationships with selected vendors, and stay abreast of current and future market and competitor trends that will impact the business. This role requires a strong understanding of e-commerce logistics, supplier management, and a keen eye for market trends.

Key Responsibilities:

• Source, evaluate, and onboard new drop ship suppliers to expand product offerings.
• Manage product assortment strategy, negotiate pricing, and terms with vendors to ensure cost-effective procurement.
• Develop and manage vendor relationships in order to ensure the best prices, products and shipments, identifying products to maximize promotional and marketing strategies to meet sales and margin goals based on internal business and external market factors,
• Develop business plans and analysis that maximize sales, margin dollars, margin percentage, and profitability based upon current business
• Participate in recommending, setting and approving product pricing strategies to achieve specific margin objectives, implement exit strategies and recommend appropriate markdowns.
• Partner with third party order broker to ensure seamless execution, including monitoring of system health and facilitation of relationship between vendor & third party
• Act as a primary liaison between vendors and internal stakeholders: Merchandising, MP&A, IT, Customer Experience, Supply Chain, Finance, and Digital Marketing.
• Partner with the Digital team to support site strategy, SEO execution, and vendor-related traffic and conversion improvements.
• Analyze product performance and vendor reliability to support purchasing decisions.
• Resolve order discrepancies, shipment delays, or supplier performance issues.
• Maintain accurate and up-to-date records of purchase orders, vendor agreements, and product listings.
• Stay up-to-date on market trends, consumer demand, and competitor activity to identify new product opportunities.

Qualifications & Skills

• Bachelor's degree in Merchandising, Business, Supply Chain, eCommerce, or a related field.
• 4+ years of experience in eCommerce, vendor operations, supply chain, or digital fulfillment, preferably with experience launching or managing drop ship programs.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficient in inventory management systems and Microsoft Office (especially Excel).
• Familiarity with e-commerce platforms and order fulfillment systems is a plus
• Demonstrated ability to own and manage financial metrics, including cost per order, system costs, and vendor performance profitability.
• Proficiency in analyzing large data sets and translating insights into actionable business recommendations.
• Excellent cross-functional collaboration and communication skills; capable of influencing at all levels of the organization.
• Strong project management capabilities, including workload prioritization, timeline management, and results delivery.
• Passion for digital retail and a customer-first mindset; detail-oriented with a drive for continuous improvement.

KEY COMPETENCIES attributed to driving service include, but are not limited to the following:

• Highly organized with strong time management and project management skills
• Ability to execute multiple projects
• Ability to manage tight deadlines in a fast-paced environment
• Ability to identify process improvement opportunities and trends
• Ability to work independently with minimal direct oversight
• Strong computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word
• Excellent problem-solving skills – able to identify, analyze and propose solutions to various technical and business issues
• Above average communication; proficiency with a variety of writing styles
• Exhibit professional initiative and entrepreneurial drive

EDUCATION and/or EXPERIENCE

• Bachelors degree in Business, Merchandising, Marketing or equivalent work experience
• 4+ years of Merchandising, E-Commerce, or Supply Chain experience

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

SUPERVISORY RESPONSIBILITIES

None required.

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they're core to PetSmart's success.

Not sure if you meet 100% of the position requirements and whether you should apply? We'd still like to hear from you and encourage you to apply with us You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our Canada Home Office offers outstanding amenities in a fun and rewarding workplace including:

• Bring your pup to work We have lots of dogs that come each day as well as fish and aquatic pets that live at our office
• On-site Dog Park
• Café serving fresh lunch options
• In-building day care facility option
• Volunteer events with PetSmart Charities
• We have an active social committee that hosts fun-filled events including contests, bake-offs, off-site events, and volunteer efforts, and they are always trying to out-do the previous event See what life is like at the Canada Home Office here:
• Learn more about #LifeAtPetSmart here: 
• Check out Associate stories and share in some celebrations at PetSmart: 
• Explore PetSmart Benefits here: 

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.