Retail Coordinator

**Step Into a Role That Connects People with Purpose (and Pollinators)**

Backed by Bees is a pollination company that produces pollinated products, services, and experiences that sustain and increase biodiversity. We are committed to keeping bees, producing and sourcing pollinated goods, and providing meaningful pollinator-focused experiences that educate and inspire environmentally conscious individuals to reconnect with nature.

**Role Summary**:
At Backed by Bees, our retail space is more than just a store—it’s a storytelling hub, a connection point, and a place where customers discover the delicious power of pollinators. As our **Retail Coordinator**, you'll be at the center of that experience. You’ll lead the day-to-day operations of our retail store and support our Boxed by Bees subscription and gifting program—ensuring every interaction reflects our mission of sustainability, education, and environmental stewardship.

From helping a first-time honey buyer find the perfect jar, to coordinating beautifully curated gift boxes that ship across the country, you’ll make nature feel a little closer and a lot more delicious.

This is a **part-time role** with potential to grow into full-time.

**Who You Are**:
You’re passionate about sustainability and nature, and you love creating customer experiences that are both meaningful and memorable. You thrive in a hands-on, fast-paced environment and are just as comfortable running a retail floor as you are tracking inventory or packaging a custom order. You’re detail-oriented, curious, and collaborative—someone who sees both the little things and the big picture. Whether you’re refining a display or fielding a customer call, you bring care, creativity, and a service-first mindset to the table.

**Responsibilities**:
**Retail Store Coordination**:

- Deliver an exceptional customer experience that aligns with Backed by Bees’ mission and values.
- Manage retail floor operations including merchandising, cleanliness, and overall brand expression.
- Track and recommend inventory levels; organize displays and support visual merchandising.
- Assist with financial operations such as float management, inventory spot checks, and margin monitoring.
- Understand and share product stories and knowledge—especially around our honey, mead, and pollinator-first products.
- Ensure Smart Serve compliance and follow all alcohol-related guidelines.

**Boxed by Bees Program Support**:

- Coordinate product curation, procurement, packaging, and delivery of our gifting and subscription boxes.
- Collaborate with the marketing and retail teams to promote the program and elevate its impact.
- Track performance metrics and provide insights on sales, customer satisfaction, and logistics.
- Contribute to continuous improvement by sharing customer feedback and program observations.
- Participate in team meetings and share updates on Boxed by Bees progress and activities.

**Performance Measurement**:

- Customer satisfaction and feedback from experiences.
- Retail operations metrics including inventory accuracy and gross margin targets.
- Sales performance and engagement for Boxed by Bees.
- Quality and timeliness of in-store execution and packaging coordination.

**Qualifications**:

- Passion for sustainability, nature, and pollinators.
- Smart Serve certified or willingness to obtain.
- Experience in retail, operations, or program coordination.
- Strong communication, customer service, and organizational skills.
- Comfortable working with inventory, basic financial data, and reporting tools.

We can’t wait to meet you

**Job Types**: Part-time, Permanent

Pay: $19.00 per hour

Expected hours: 20 per week

Shift:

- Day shift
- Morning shift

Work days:

- Monday to Friday

Application question(s):

- Are you available to work day shifts from Monday to Wednesday with flexibility to occasionally work additional days/shifts as needed?

**Experience**:

- retail or program coordination: 1 year (preferred)
- customer service and front line operations: 2 years (required)

Licence/Certification:

- Smart Serve certification (or willing to get certified) (required)

Work Location: In person