Lab Services Administrator

About EHealth
As leaders in digital health innovation, we transform health care through connected health systems and advancing technology. With over 800 employees across 20 communities, we support IT infrastructure in 433 healthcare locations, ensuring seamless information-sharing and timely, effective patient care. We value a culture of strategic collaborating, trust and open dialogue. Our goal is to make Saskatchewan a leader and catalyst in digital health transformation, reshaping health care for the future. Help us put Saskatchewan at the forefront of digital health innovation.

About The Role
Join a team where your work truly matters. eHealth Saskatchewan is seeking a Lab Services Administrator to join our Provincial Programs portfolio. Reporting to the Manager, Programs (Laboratory Services), this role plays a key part in managing the electronic lab distribution process and ensuring that laboratory information flows accurately and efficiently across the health system.

You will work closely with EMR vendors, healthcare partners, and internal teams to support system integrity, maintain data accuracy, and ensure successful delivery of laboratory results to downstream systems. This is an exciting opportunity to apply your analytical, organizational, and communication skills in a role that directly impacts patient care and health service delivery.

What You'll Do

• Validate Electronic Medical Record (EMR) providers and maintain provider data integrity.
• Manage the electronic lab distribution schedule, including adding lab codes to the appropriate application (EMC), activating codes, and communicating with EMR vendors and health system partners.
• Monitor and triage support tickets, manage the group email inbox, and assign issues as required.
• Participate in the creation and updating of work standards and process documentation.
• Conduct testing activities related to system upgrades, updates, or new implementations.
• Generate reports and statistics on labs being electronically delivered to downstream systems.
• Manage uploads, discrepancy resolution, mapping, and verification of providers for interfacing projects.
• Schedule and coordinate EMR implementations and communicate milestones with vendors, SHA, and eHealth teams.
• Verify lab result delivery through collaboration with EMR administrators across the province.

What You'll Bring To The Team

• Proficiency in Microsoft Office products and comfort working with data systems.
• Post-secondary education such as a CHIM credential, Associate or Post graduate degree in Business Administration, Health Information Management, or a related clinical field.
• Previous experience in the healthcare or clinical environment is an asset.
• A combination of relevant education and experience may be considered.

Competencies

• Communication Ability to communicate effectively both verbally and in writing to convey complex information clearly.
• Ability to actively listen, paraphrase, and ask clarifying questions to ensure mutual understanding.
• Ability to demonstrate professionalism, discretion, and respect for confidentiality in compliance with privacy and security legislation.
• Problem Solving Ability to diagnose and resolve complex technical or process issues by identifying root causes and applying sound judgment.
• Ability to troubleshoot problems, determine appropriate resources, and escalate issues when necessary.
• Ability to synthesizes information to develop effective, timely solutions in a dynamic, reactive work environment.
• Interpersonal Ability to build cooperative, respectful relationships with colleagues, clients, and partners.
• Ability to provide excellent service through strong interpersonal skills and a patient-centered, care-focused attitude.
• Ability to respond effectively to concerns or challenges to reach mutual understanding.
• Ability to demonstrate honesty, accountability, and tact when working with sensitive health information.
• Organizational Ability to apply established policies and procedures consistently and accurately.
• Ability to prioritize workload, manage multiple issues simultaneously, and meet critical deadlines and service levels.
• Ability to remain flexible, adaptable, and reliable in a fast-paced, changing environment.
• Ability to maintain strong attention to detail and organizational discipline to ensure accuracy and completeness.
• Analytical Ability to gather, understand, and synthesize complex information to support informed decision-making and process improvement.
• Ability to use critical and analytical thinking to identify trends, resolve discrepancies, and enhance data integrity.
• Ability to demonstrate creativity and continuous improvement in problem-solving approaches.
• Team Work Ability to work effectively both independently and as part of a collaborative team to achieve shared goals.
• Ability to contribute to a positive, supportive, and productive work environment.
• Ability to show initiative, dependability, and a strong motivation for learning and growth.
• Technical Ability to translate business needs into technical specifications and validate system solutions.
• Ability to test, implement, and adapt systems or applications with consideration for business requirements, design alternatives, and time constraints.
• Ability to apply technical and analytical expertise to ensure the reliability and quality of electronic lab data.

As one of Saskatchewan's Top Employers this is Why You'll Love Working Here

• Career paths and opportunity for advancement
• Health, dental, and pension benefits
• Maternity and parental leave top-up payments
• Earned days off
• Annual pay increases
• Work that truly matters to the people of Saskatchewan

Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today

We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences. Even if you don't meet every single requirement, we'd still love to hear from you.

Grade:
SIB06

Anticipated Start Date:
November 2025

Location:
Regina, SK

Employment Type
Permanent Full-time

Location(s)
SK-Rgna-Regina

Salary Range
$ $32.493

We are committed to workplace diversity.

Number of Openings
1

Nov 19, 2025, 9:59:00 PM