Customer Service

1 week ago

Red Deer, Alberta, Canada Nossack Fine Meats Full time $36,000 - $72,000 per year

Job Description

Position: Customer Service

Company: Nossack Distribution Centre

Address: #100 – 7240 Johnstone Drive, Red Deer, Alberta, T4P 3Y6

Phone:

Website:

Job Type: Full Time/Permanent, Monday to Friday

Work Location: Head Office – Nossack Distribution Centre, Red Deer, AB

Experience/Education: Grade 12 Diploma, 1-2 years of related experience in customer service, logistics, and order processing

Starting Wage: From $18.00/hour

Benefits: After 1 year of employment, employees qualify to sign up on our Group Insurance Plan (Dental care, Extended healthcare, Emergency travel system, Short- and Long-Term Disability Plan).

Main Responsibilities:

To provide exceptional customer service and sales support. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to work collaboratively across departments.

Duties Include:

  • Process customer orders, purchase orders, and invoicing accurately and efficiently
  • Communicate with customers, brokers, and sales teams regarding orders, pricing, and delivery schedules
  • Confirm back orders and low margins with Sales
  • Entering price increases and contracts
  • Assist with sample orders, shipping manifests, and product specification sheets
  • Coordinate appointments and shipments with outside storage and logistics
  • Manage CHEP pallet control – including weekly pallet orders, reports, and invoice confirmations
  • Utilize EDI systems for supplier communication and data entry
  • Conduct cycle counts with warehouse staff to ensure product accuracy
  • Maintain the general filing system and file all correspondence related to customer accounts and transactions

Qualifications:

  • Completion of Grade 12 (secondary school)
  • 1–2 years of related experience in customer service, logistics, and order processing
  • Strong organizational and multitasking abilities
  • Operate office equipment, including photocopiers, scanners, fax machines, labellers, and computers, with accuracy and confidence.
  • Proficient in Microsoft Office and data entry systems
  • Excellent communication and problem-solving skills
  • Ability to work independently and within a team environment
  • Familiarity with EDI systems and CHEP pallet tracking considered an asset

Schedule: Full-time: 8-hour shifts, Monday–Friday

Commitment Requirements:

This is a Monday–Friday, full-time position. Unless you are confident that you can commit to this schedule consistently, this job may not be the right fit for you.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking

Work Location: In person

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