Cashier & Customer Service

As a Cashier & Customer Service at Sunterra Market, you help bring our vision to life, ensuring every guest enjoys a smooth, welcoming, and memorable experience from the moment they arrive to the moment they leave. Sunterra blends culinary artistry with everyday convenience, offering fresh, sustainable, and gourmet products to customers who value quality and care.

This customer-facing role is responsible for performing all checkout and service functions according to established procedures. You'll operate registers, assist with bagging and carryout, answer inquiries, and support online order pickups. During slower periods, you'll maintain front-end cleanliness, restock supplies, assist other departments, and eventually train as a barista to support the coffee bar ensuring seamless service across all customer touchpoints.

If you're service-driven, detail-oriented, and passionate about creating positive experiences, this is your opportunity to make a meaningful impact in a fast-paced, customer-focused environment.

Duties and Responsibilities:

Customer Service & Checkout Operations

• Greet customers warmly and operate cash registers accurately.
• Ensure proper handling of tenders and use of PLUs.
• Bag groceries and assist with carryout when needed.
• Memorize and use popular product codes (specially produce).
• Answer phone calls and assist with customer inquiries.
• Process online grocery invoices and support pick-up orders.
• Promote Sunterra's loyalty programs and assist with website/app navigation.
• Maintain attractive customer service displays using approved materials.

Support, Cleanliness & Cross-Training

• Stock bags, wipe down tills, and sweep high-traffic areas.
• Empty and replace garbage bins; return carts and baskets to stations.
• Replenish ice trays, return stray products to coolers.
• Water seasonal plants and refresh flower buckets.
• Ensure advertising materials are current and stocked.
• Assist with patio setup/teardown and seasonal displays.
• Crosstrain in other departments and support as needed during downtime.
• Train as a barista to cover breaks and operate the coffee bar register during slow periods.

Safety & Team Collaboration

• Follow all health, sanitation, and safety procedures.
• Maintain a clean, hazard-free environment using sanitation checklists.
• Communicate effectively with supervisors and contribute to a positive, collaborative team culture.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and multitasking skills.
• Comfortable with physical tasks (standing, lifting, walking).
• Flexible availability including evenings, weekends, and holidays.
• WHMIS and Food Safety certification (training provided).
• Willingness to train as a barista and support multiple departments.

Working Conditions:

• Standing and/or walking for extended periods of time.
• Some exposure to temperature variations and wet conditions.
• May walk and work on uneven surfaces.
• Repetitive use of hands with power grasping and fine manipulation.
• Lifting of items up to 40 pounds (team lift required for heavier items).
• WHMIS and Food Safety certification requirement (Sunterra will provide online training).

*Full-time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location) and a general discount on all groceries in-store and the café *

The seeds of Sunterra took root on the Price family farm over fifty years ago in Acme, AB. With gratitude for land that has been in their family for decades, the Price family decided to name their company after the very things that helped nourish their business - the sun and the earth - and Sunterra was born.

Join our growing Sunterra Family and be part of a team where your contributions are valued and makes the difference. Just like finishing a hard day's work on the farm, working for Sunterra will provide you with a sense of ownership, pride, and the satisfaction of a job well done. Expand your skills and feel a sense of belonging and fulfillment. With your passion and care help, create unforgettable experiences for our customers through exceptional service and high-quality products.

Roll up your sleeves and apply