Administrative Professional Officer, Academic Advising Services

Athabasca University's Faculty of Health Disciplines is recruiting for the position of Administrative Professional Officer, Academic Advising Services.

Faculty of Health Disciplines:

The Faculty of Health Disciplines (FHD) is a proven national leader in health care education, offering high quality programs that enable graduates to make a difference in people's lives, lead innovation and progress in health care systems, engage in research and chart rewarding, lifelong careers. The Faculty of Health Disciplines (FHD) offers innovative and accessible programs and courses in both undergraduate and graduate studies, including the thesis research opportunities for graduate learners.

FHD actively promotes research excellence and is home to two Canada Research Chairs in Regulation, Social Governance, and Inequities in Health as well as in Resurgent Methodologies for Indigenous Health. Faculty members are engaged in programs of research in a variety of health-related areas. Faculty members' research is funded nationally, including CFI, CIHR, and SSHRC, as well as through regional and provincial organizations.

We encourage you to visit the faculty learn more.

Position Summary:

Reporting tothe Faculty Manager, Faculty of Health Disciplines, the Administrative Professional Officer (APO)plays a key leadership role in overseeing advising services forthe Faculty of Health Disciplines at Athabasca University. This position ensures the delivery of high-quality academic advising that supports student success, program progression, and overall learner satisfaction. The APO collaborates closely with faculty, staff, and leadership to develop, implement, and evaluate advising policies, procedures, and communication strategies that align with institutional goals.

This role provides direct supervision and mentorship to the advising team, including managing day-to-day functions, training, performance management, and professional development. The APO monitors workloads, ensures service standards are met, and leads quality-assurance initiatives. Success in this position requires exceptional organizational, leadership, and communication skills, a strong commitment to collaboration, and the ability to balance strategic oversight with day-to-day operational management in a dynamic, student-focused environment.

Qualifications:

• An undergraduate degree and a minimum of five years of work experience in academic advising is required.*
• Extensive knowledge of AU's policies and procedures.
• A working knowledge of the University's computer systems and software including Ellucian (Student Relationship Management software), Greymatter, Banner, Moodle, Degree Works, Amazon Connect, and Microsoft Office 365 including Word, Excel, Outlook, and SharePoint. Willingness and ability to learn to use additional software packages as needed to fulfill the responsibilities of the role is essential.
• Demonstrated leadership, supervision, and team-building abilities is an asset.
• Exceptional interpersonal, verbal, collaboration,and written communication skills, along with strong organizational and time-management abilities.
• Strong organizational judgment with the ability to prioritize, delegate, set strong boundaries, and perform effectively under pressure.
• Proven ability to initiate and implement projects successfully.
• Skilled in conflict resolution and maintaining confidentiality.
• Analytical, detail-oriented, flexible, and decisive.
• Equivalent education and experience may be considered in some cases.

A detailed job description can be viewed at: Administrative Professional Officer

Contact:For further information regarding this position, please contact Rachael Chvez,Faculty Manager,Faculty of Health