On-Site Supervisor

Reporting to the General Manager the On-Site Supervisor will support the company's objectives by implementing the company's plan for the lodge. The On-Site Supervisor will promote policies and procedures that will establish Liard Hot Springs Lodge as the Northern British Columbia's premier destination Lodge.

Summary/Scope

This position will support the business goals for managing the employees, property, and hospitality service ensuring key areas of business development and the financial goals of the Lodge are met. Goals and objectives of this position will be accomplished by conducting short-term and long-term planning efforts for human capital planning, hospitality programs and overseeing the development and implementation of workplace policies and procedures. The On-Site Supervisor will engage and assist employees in achieving the business and customer service goals and objectives.

As a subsidiary of Deh Tai GP Ltd., this On-Site Supervisor maintains positive working relationships with Deh Tai GP Ltd. employees and its associated business services; this position has responsibilities for key areas of employee management and wellness, including personnel, policies, employee relations, occupational health and safety, recruitment, and retention. In addition to remaining current with applicable legislation and regulation, this position is responsible for the training and development of employees. Other related duties as required.

Candidate Profile:

The On-Site Supervisor has responsibilities for creating and sustaining a productive workforce and positive and safe work environment at the Liard Hot Springs Lodge. This business On-Site Supervisor will have a positive, diplomatic personality with a strong desire to work in the hospitality management. The On-Site Supervisor will possess keen relationship building skills and will work together with employees to promote quality Customer service experience.

Core competencies will include:

• · Ethics and Integrity
• Adaptability
• · Interpersonal Skills
• · Accountability and Dependability
• · Self-directed & Motivated
• · Cordial & Hospitable
• · Organization
• · Time Management
• · Communication
• · Leadership
• · Innovative
• · Confidentiality

Specific Duties

Customer Relations

• Train staff on how to effectively and deliver exceptional customer service
• Build a solid brand recognition for the property based on delivery of service
• Ensure safe and enjoyable environment for guests and employees
• Train and supervise staff, as required. Ensure all staff members understand Company's goals, standards and comply with company policies and procedures.
• Ensure we comply with provincial labour laws.

Asset Maintenance/Physical Property Management

• Responsible for the buildings and equipment
• Ensuring Health & Safety issues are a daily priority in the delivery of services
• General knowledge of generators, plumbing, electrical.

Budget Responsibilities

• Assist with achieving the annual business and financial plan
• Assist with daily preparation of cashier reports, payroll and daily, weekly, and monthly reports.
• Assist with the collection reports and security of monies from registration fees and sales
• Actively participate in future projections of growth for the property
• Maintain an accurate guest registration system

Other related duties as assigned by the General Manager.

Minimum Qualification Requirements:

• Previous experience in hospitality industry including minimum five years supervisory experience required
• Proven ability to develop and maintain long term customer relations
• Demonstrate leadership abilities
• Excellent verbal and written communication skills
• Ability to organize and prioritize projects
• IT Literate, advance experience and skilled with Microsoft Word, Excel, Outlook, POS systems
• Working knowledge of basic accounting principles
• Professionally developed writing skills
• Stay on site at the Lodge
• Valid class 5 driver's license and current driver's abstract

DESIRED QUALIFICATIONS

Bachelor's Degree or College Diploma in hospitality discipline would be an asset

Working Conditions:

• Live and work on-site, with other employees, in remote location with limited services
• Repetitive and strenuous work
• Facility operates with diesel generator power, artesian well water service, septic tank system
• Competing priorities with medium-high control over individual priorities.

If you feel you would be a great addition to our team, please submit your resume:

Cheri Bourgoin

General Manager Liard Hotsprings Lodge & RV Park

Email:

Job Types: Full-time, Permanent

Pay: $250.00-$275.00 per day

Work Location: In person