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Administrative Assistant

5 hours ago

Edmonton AB TM L, Canada Evolution Physiotherapy Full time

Evolution Physiotherapy is looking for a motivated and dependable Admin / Physiotherapy Assistant to join our excellent and dynamic multidisciplinary team. This role is ideal for individuals who thrive in a fast-paced healthcare environment and enjoy providing both administrative and clinical support.

Work Setting

  • Physiotherapy clinic with integrated massage therapy and chiropractic services

Position Details

  • Hours: 30–35 hours per week
  • Schedule: Flexible based on clinic demand
  • Location: Edmonton (candidates must be located in Edmonton or nearby surrounding areas)

Job Responsibilities Administrative & Front Desk Duties

  • Answer incoming telephone calls and respond to patient inquiries in a professional and courteous manner
  • Greet patients and visitors upon arrival and provide excellent customer service
  • Coordinate scheduling of patient appointments and maintain accurate patient medical records
  • Direct bill insurance providers such as Alberta Blue Cross, Sun Life, Canada Life, and others
  • Collect payments at the time of service
  • Track coverage and approvals for all funding streams
  • Correspond with Motor Vehicle Accident (MVA) adjusters, Workers' Compensation Board (WCB) case managers, and other insurance representatives
  • Ensure accurate data entry and billing
  • Use Juvonno EMR software for booking, billing, chart management, and daily clinic operations
  • Coordinate incoming and outgoing courier packages
  • Process incoming and outgoing emails, mail, and faxes
  • Provide administrative support to physiotherapists while maintaining clear and effective communication

Clinical Support Duties

  • Escort patients to treatment rooms upon arrival
  • Assist physiotherapists with setup and takedown of treatment modalities
  • Ensure patient safety, comfort, and professionalism at all times

Clinic Operations & Housekeeping

  • Maintain a clean, organized, and professional clinic environment
  • Follow infection control protocols
  • Assist with equipment maintenance
  • Manage clinic inventory and supplies

Work Environment

  • Fast-paced and patient-focused setting
  • Requires multitasking and handling repetitive tasks
  • Combination of walking, standing, and sitting
  • Physical demands related to housekeeping and clinic support

Ideal Candidate

  • Prior experience in a physiotherapy clinic or similar healthcare or administrative role is strongly preferred
  • Prior experience using Juvonno EMR software is strongly preferred
  • Priority will be given to candidates with experience in the same profession or a similar role
  • Excellent command of spoken and written English with confident, professional communication skills
  • Strong ability to listen, comprehend patient concerns, and respond appropriately and empathetically
  • Confident, friendly, and professional phone and in-person communication skills
  • Comfortable explaining appointment processes, clinic policies, and insurance-related information to patients
  • Ability to think outside the box, problem-solve, and handle unexpected situations calmly
  • Strong interpersonal skills with a patient-centered mindset
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously
  • Ability to work independently with minimal supervision; self-motivated and proactive
  • Performs well under pressure in a busy clinic environment
  • Strong typing skills, ability to handle multiple phone lines, and proficiency with Microsoft Excel
  • Flexible availability based on clinic demand
  • Basic knowledge of anatomy is considered an asset

Compensation

  • Pay rate will be based on experience and qualifications

Job Types: Full-time, Permanent

Pay: $17.00-$19.00 per hour

Application question(s):

  • What is your availability? Please note the days and hours you are available to work.
  • Is there anything that would prevent you from being an appropriate candidate such as going back to school or moving out of province?
  • Do you have reliable transportation?
  • What skills do you bring that set you apart from other candidates?
  • Are you interested in long term employment?
  • Why are you interested in this position?

Work Location: In person