Account Manager, Customer Growth

2 weeks ago

Remote, Canada Carbide Full time $80,000 - $120,000 per year

Reports to: Director of Account Management and Strategic Sales

Location: Remote-first (Canada) | Core hours in Eastern Time | Occasional travel for customers/events

About Carbide

Carbide makes enterprise-class security and privacy accessible to fast-growing companies. Our hybrid model, platform + expert advisor, helps customers embed best-practice security, meet frameworks like SOC 2, ISO 27001, and CMMC, and use security as a business enabler.

The Opportunity

We're hiring an Account Manager, Customer Growth to work directly with a portfolio of customers 1:1. The role is focused on understanding goals, designing uplift strategies, and turning evolving needs into practical solutions.

What You'll Do

  • Own relationships 1:1 with a defined book of accounts; run regular check-ins, QBRs, and executive touchpoints.
  • Design uplift strategies tailored to each customer (e.g., advancing from Foundations to Fractional CISO, adding PTaaS, maturing controls toward SOC 2/ISO/CMMC).
  • Translate needs into solutions: partner with Advisory and Product to scope the right mix of platform features, services, and timelines.
  • Manage renewals proactively (60–90 days out), align value to business outcomes, and address commercial terms with clarity.
  • Identify expansion opportunities (upsell/cross-sell) from discovery insights; build lightweight proposals and close with support from leadership when needed.
  • Risk-spot & unblock: surface risks early, coordinate internal resources, and ensure issues are resolved quickly.
  • Forecast accurately: keep renewals/expansions current; collaborate with Finance on contraction/expansion tracking.
  • Be the voice of the customer: capture feedback, patterns, and wins; contribute to playbooks and enablement content.

What You Bring

  • 2–5 years in B2B SaaS Account Management/CSM or Commercial AM roles with hands-on customer work.
  • Strength in discovery, solutioning, and follow-through—you keep projects moving and people aligned.
  • Comfortable discussing outcomes tied to security/privacy/compliance (nice if you've touched SOC 2/ISO/CMMC, not required).
  • Clear communicator (written & live), empathetic listener, and confident facilitator with execs and practitioners.
  • Organized and data-aware: pipeline/renewals, plans, and tracking, etc.
  • Experience with HubSpot and Maxio is an asset.

Working at Carbide

We value honesty, tenacity, empathy, and craftsmanship. We keep meetings tight, document decisions, measure what matters, and teach, not pitch. You'll have autonomy, clear goals, and strong support from Advisory, Product, and Leadership.

Carbide is a fully remote organization that appreciates the quality of life benefits of working from home. We have flexible working hours, as well as allotted vacation and health maintenance time. Team members enjoy comprehensive healthcare benefits, fully-funded professional development opportunities, and memberships to professional organizations.

How to Apply

Click 'Apply Now' to submit your application.

  • Customer Account Manager, Caramel and Bakery Fillings

    7 days ago

    Remote, Canada Skjodt Barrett Full time $60,000 - $120,000 per year

    Who we areSkjodt-Barrett is a world-class manufacturer of food solutions and custom ingredients for North America's most beloved and trusted brands. We take pride in working closely with our customers to understand their unique needs and create innovative, individualized solutions that deliver joy to their customers.A family-founded company started over 40...

  • Account Manager

    1 week ago

    Remote, Canada Dropbox Full time

    Company Description Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment—and the tools we...

  • Digital Marketing Manager

    4 days ago

    Remote, Canada Top Growth Marketing Full time

    **Digital Marketing Manager (Remote Full time)** Looking for a The position is Remote + Full Time. We are passionate about learning, helping each other on the team grow, and having a good time. **Some of the requirements to qualify are**: - Team player with great communication skills. - Impeccable English & grammar. - Understanding of ad media buying...

  • Account Manager

    1 week ago

    Remote, Canada Auvik Networks Full time $80,000 - $120,000 per year

    Why should you consider joining Auvik?You want to work at a company that is building impactful, relevant technology. Auvik's network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It's more important than ever to be able to remotely monitor and manage network infrastructure, and with...

  • Account Manager

    7 hours ago

    Remote, Canada Ciena Full time

    Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies....

  • Strategic Account Manager

    7 days ago

    Remote, Canada Inspectorio Full time $120,000 - $180,000 per year

    About InspectorioInspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing...

  • Account Manager

    2 weeks ago

    Remote, Canada HiMama Full time

    **About HiMama and Our Mission: HiMama is improving learning outcomes for children aged zero to five. We are a social purpose business and certified B Corporation that connects families with the early childhood professionals who serve them. Our goal is to empower early childhood educators with affordable tools that enable them to improve developmental...

  • Enterprise Manager, Account Management

    6 hours ago

    Remote, Canada Docebo Full time

    Hey you! Want to work for one of the fastest growing SaaS companies in the world? We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to...

  • Director of Account Management

    6 hours ago

    Remote, Canada Workplace Options Full time $1,200,000 - $2,000,000 per year

    Who we are: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51% of Fortune 500...

  • Senior Account Manager

    6 hours ago

    Remote, Canada Service Express Full time $120,000 - $250,000 per year

    Are you a relationship builder who thrives on expanding customer partnerships and uncovering new opportunities? Do you combine strategic thinking with humility, curiosity, and the ability to collaborate across teams? If so, we want to meet you.We're growing fast and looking for a Senior Account Manager to deepen relationships with existing customers and...