Director of Account Management

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.

Current Opening: Director of Account Management (Americas)

Location: Canada - Remote

What you will do:

WPO is seeking a Director, Account Management, Americas to support our reseller partnership portfolio across North, South, and Central America. Reporting to the VP of Account Management, this role manages a team of Account Managers and Senior Account Managers focused on reseller partnerships.

You'll balance hands-on management of key strategic reseller accounts with team leadership, coaching, and operational execution. Responsibilities include setting team goals, meeting revenue targets, developing staff, and supporting day-to-day reseller account needs.

A key priority is guiding the team through our shift from traditional satisfaction metrics to a revenue-growth model, positioning the team as trusted advisors who drive business outcomes through our reseller ecosystem. You'll also serve as a primary business representative for reseller partners, support go-to-market efforts, and directly manage select strategic accounts.

The role supports the VP, the global Account Management team, and other internal departments to achieve business objectives. Travel within the Americas and internationally may be required.

Responsibilities:

Team Leadership & Development

• Lead, coach, and develop Account Managers and Senior Account Managers across the Americas reseller channel.
• Oversee onboarding, performance management, goal-setting, and continuous coaching.
• Conduct regular 1:1s, performance reviews, and development planning.
• Monitor KPIs tied to revenue growth and partner success; ensure team accountability.
• Support recruitment, training, resource planning, and workforce allocation in partnership with AM leadership.
• Foster a collaborative, high-performance culture focused on partner outcomes.
• Model best practices in reseller account management and strategic relationship building.

Strategic Account Management

• Own a portfolio of high-value or complex strategic reseller accounts.
• Support team members in developing new and existing accounts.
• Act as the escalation point for critical issues and executive-level engagements.
• Lead QBRs, annual planning, and C-level interactions for key partners.
• Build strong Premier/Strategic relationships and deliver exceptional customer experiences.
• Serve as a strategic advisor, supporting partners' GTM, enablement, and engagement initiatives.

Revenue Growth & Performance Management

• Deliver team revenue targets and reseller channel performance outcomes.
• Manage pipeline health, forecast accuracy, and key account metrics.
• Identify and drive upsell, cross-sell, and expansion opportunities.
• Optimize team portfolio allocations for maximum growth potential.
• Develop and execute scalable account growth strategies with the team.
• Track, analyze, and report on revenue, account health, and performance trends.
• Represent the business in partner meetings, renewals, and up-sell discussions.

Operational Excellence

• Implement and refine account management processes and best practices for reseller partnerships.
• Ensure consistent execution of QBRs, account plans, and stakeholder engagement.
• Maintain high CRM data quality and leverage relationship intelligence tools.
• Support planning and launch of new reseller partners and ongoing partner initiatives.
• Resolve operational and strategic issues impacting partner engagement.
• Participate in forecasting, account planning, and strategic reviews with leadership.
• Identify process improvements to drive efficiency and scalability.

Cross-Functional Collaboration

• Partner with Sales/Business Development on new reseller acquisitions and smooth handoffs.
• Collaborate with Sales, Marketing, Product, and SMEs to align solutions with partner needs.
• Work with Marketing on enablement, co-marketing, and demand-generation initiatives.
• Provide Product teams with partner insights to influence roadmap direction.
• Coordinate internal resources to support partner projects and initiatives.
• Share partner trends and feedback to guide internal strategy.
• Collaborate closely with AM leadership and the Chief Customer Officer on strategic programs.

Qualifications/Skills:

• Bachelor's degree in Business, Marketing, Communications, or related field
• 7+ years in Account Management, Channel Sales, or Client Success (ideally in reseller/partner environments)
• Proven ability to grow strategic accounts and meet/exceed revenue targets
• Strong understanding of reseller/channel ecosystems and EAP/Wellness markets (or ability to ramp quickly)
• Effective leader with strong coaching, people management, and relationship-building skills
• Experience driving business development, revenue growth, and engaging C-level stakeholders
• Successful track record with QBRs, account growth planning, and resolving complex partner issues
• Proficient with CRM and relationship intelligence tools
• Excellent communication, presentation, and interpersonal skills
• Strong business acumen, financial literacy, and GTM planning capability
• Skilled at managing multiple stakeholders, deadlines, and projects
• Comfortable with change, ambiguity, and balancing strategy with execution
• 2–3+ years team leadership experience (preferred)
• Bilingual in Spanish or Portuguese is a plus

What we offer:

At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Paid Time Off, Life Insurance, Employer Pension Contribution, Travel Reimbursement, Extended healthcare, dental and vision benefits, Life insurance, AD&D and Long-term disability insurance, Training/tuition reimbursement, Gym Reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details ).

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