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Strategic Account Manager

2 weeks ago

Remote, Canada Inspectorio Full time

About Inspectorio

Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.

Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.

Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.

About the role

We are seeking a highly motivated and experienced Strategic Account Manager to join our team. In this role, you will work closely with the Strategic Account Executive to manage initiatives focused on strategy and roadmapping, prioritization and planning, value realization and customer retention for our high-value accounts. The ideal candidate will have a proven track record in business consulting, change management, technology enablement or implementation, exceptional relationship-building skills, and a strategic mindset to drive growth and success within our top-tier accounts.

What you'll do

Account Management

  • Develop and maintain strong, long-term relationships with key stakeholders in high-value accounts.
  • Support content and preparation for QBRs, MBRs, and check-ins to communicate Roadmap and Strategic progress, issue escalation, and value realization.

Revenue Growth

  • Understand each customer's quality and sustainability goals, strategic growth plans, technology strategy, and competitive landscape.
  • Partner with Customer Success, Marketing, and Sales teams to identify and support the pursuit of opportunities for account growth, including upselling and cross-selling additional products and services.

Customer Success

  • Understand the intended integration of technology and business process and the project value metrics, KPIs, ROI or other associated with business case or investment.
  • Work closely with Customer Success Managers to ensure customers are achieving their desired outcomes and maximizing their investment in our solutions.
  • Proactively address customer needs and concerns, ensuring timely resolution of issues. Drive CS metrics such as GRR, NRR, NPS, adoption, and CSAT.

Strategic Planning

  • Collaborate with internal teams (e.g., Product, Marketing, Customer Success, Program Manager) to align on account strategies and deliver customized solutions that meet customer needs.
  • Provide insights and feedback to the Product team to influence product development and enhancements.

Customer Engagement

  • Support customer engagement to ensure regular, meaningful interactions with all key stakeholders at Director/Sr Mgr level, fostering a strong and healthy relationship with the customer.

Qualifications

  • 5+ years of experience in a strategic program management, customer success, or change management/value realization role, preferably in the retail industry
  • Proven track record of managing and growing high-value accounts.
  • Strong relationship-building and interpersonal skills with Director/Sr Mgr Level.
  • Excellent communication, negotiation, and presentation skills.
  • Strategic thinker with the ability to analyze data and make informed decisions.
  • Highly motivated, results-driven, and adaptable.
  • Strong organizational, time-management, and project management skills.
  • Skilled in stakeholder management, solution design, and implementation.
  • Demonstrated ability to work independently and collaboratively within teams.
  • Experienced in change management, ethical decision-making, and risk management.
  • Committed to continuous learning and maintaining strong industry knowledge.

Benefits

Why it would be awesome to work with us

  • Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.
  • Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
  • Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.
  • Grow with us: We're invested in your personal and professional development.

  • Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.

  • Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.

  • Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

Our Values

  • EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.

  • AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.

  • COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
  • HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

Job designation is 100% remote, meaning employees are not requested to work in an office nor be located near an office. This position is not eligible for remote applicants working from the following states: California, Colorado, Connecticut, Hawaii, Massachusetts, Nevada, New Jersey, New York, Oregon, Rhode Island, Washington.