Ocean Import/Export Coordinator

Ocean Import/Export Coordinator

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Assigns carriers to loads utilizing transportation management systems
• Responsible for load planning, optimization, routing, and scheduling of all transportation modes
• Develops and implements final stage system parameters that drive system load assignments that identify, build, and book shipments in compliance with client routing expectations, driving financial impact to client
• Responds to client needs by answering e-mails, calls, tracking and moving shipments
• Serves as the daily direct point of contact for client; direct point of contact for client issues that require immediate attention
• Recommends corrective action to client or executives to adjust customer complaints
• Monitors and ensures on-time pick-up and delivery based on reports
• Negotiates with carriers daily and makes decisions on behalf of client within individual client parameters (e.g., up to $1,000 within the lowest rate); makes best financial decision as representative for client
• Expedites shipments on behalf of client, when necessary
• Creates, analyzes, and presents financial and service reports to clients on a weekly, monthly, and quarterly basis; provides load exception reporting
• Responsible for leading daily, weekly, and monthly meetings with client and GEODIS leadership, as required
• Leads carrier on-boarding calls and performance calls on behalf of client(s) to ensure carrier leadership and Operations personnel handle freight in accordance with client's expectations
• Develops materials for and leads client QBR meetings (client executives, GEODIS executives, Transportation Management groups, etc.)
• Responsible for the development and execution of strategic initiatives that improve service, financial savings, efficiency, productivity, and communication to client and GEODIS
• Develops proactive problem solving and cost saving opportunities
• Works with IT implementation team to validate and improve TMS performance; assists with strategic initiatives to increase automation and efficiency
• Determines work procedures related to assigned clients and ensures that the standard operating procedures are accurate; provides quarterly updates to Training Administrator
• Coordinates with FAP on invoice resolution and carrier escalation
• Validates and approves accrual reports provided by Central Billing Team before clients are billed each week
• Provides cross-training to coordinators, senior planners, and supervisors as each is expected to be able to step in and support client(s) at any given time; is cross-trained on operational responsibilities for at least two additional clients in order to support when needed
• Carrier & Vendor Coordination: Liaise with customers, air & ocean carriers, warehouse & trucking providers, and co-loaders to secure capacity, negotiate rates, and optimize routing
• Ensure adherence to international trade regulations, INCOTERMS, and customs requirements while managing shipping documentation
• Continuous Improvement to identify opportunities for operational efficiencies, process improvements, and enhanced customer service
• Supports GEODIS' programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR, and Sustainability
• Other duties as required and assigned

What you need:

• Minimum 2 years of related experience and/or training; or an equivalent combination of education and experience
• Minimum 1 year experience in customer service or coordinator role
• Experience with CargoWise
• Experience with Transportation Management Systems
• Experience with optimization tools preferred
• PC literate with experience with Microsoft Outlook, Word, Access, and Excel
• Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
• Excellent planning and organizational skills
• Strong problem-solving skills
• Ability to multitask

What you gain from joining our team:

• Text APPLY to to apply or check out more jobs at

Find your future at GEODIS. This is not your old-time warehouse job. Work in modern facilities with cutting-edge technology, helping us move products for some of the world's most influential brands.

Look what you'll get by joining the GEODIS team

• Get Good Money – Fair pay and some jobs come with bonus opportunities.
• Stay Safe – We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get A Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Have FUN – Work with fun, supportive people just like you
• Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place
• Eligibility varies based on location, job, employee type, or length of service.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.