Ocean Import/export Coordinator

**Ocean Import/Export Coordinator**

**Who We Are**:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power _A Better Way to Deliver_ for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

**Your role on the team**:

- Assigns carriers to loads utilizing transportation management systems
- Responsible for load planning, optimization, routing, and scheduling of all transportation modes
- Develops and implements final stage system parameters that drive system load assignments that identify, build, and book shipments in compliance with client routing expectations, driving financial impact to client
- Serves as the daily direct point of contact for client; direct point of contact for client issues that require immediate attention
- Recommends corrective action to client or executives to adjust customer complaints
- Monitors and ensures on-time pick-up and delivery based on reports
- Negotiates with carriers daily and makes decisions on behalf of client within individual client parameters (e.g., up to $1,000 within the lowest rate); makes best financial decision as representative for client
- Expedites shipments on behalf of client, when necessary
- Creates, analyzes, and presents financial and service reports to clients on a weekly, monthly, and quarterly basis; provides load exception reporting
- Responsible for leading daily, weekly, and monthly meetings with client and GEODIS leadership, as required
- Leads carrier on-boarding calls and performance calls on behalf of client(s) to ensure carrier leadership and Operations personnel handle freight in accordance with client’s expectations
- Develops materials for and leads client QBR meetings (client executives, GEODIS executives, Transportation Management groups, etc.)
- Responsible for the development and execution of strategic initiatives that improve service, financial savings, efficiency, productivity, and communication to client and GEODIS
- Develops proactive problem solving and cost saving opportunities
- Works with IT implementation team to validate and improve TMS performance; assists with strategic initiatives to increase automation and efficiency
- Determines work procedures related to assigned clients and ensures that the standard operating procedures are accurate; provides quarterly updates to Training Administrator
- Coordinates with FAP on invoice resolution and carrier escalation
- Validates and approves accrual reports provided by Central Billing Team before clients are billed each week
- Provides cross-training to coordinators, senior planners, and supervisors as each is expected to be able to step in and support client(s) at any given time; is cross-trained on operational responsibilities for at least two additional clients in order to support when needed
- Carrier & Vendor Coordination: Liaise with customers, air & ocean carriers, warehouse & trucking providers, and co-loaders to secure capacity, negotiate rates, and optimize routing
- Ensure adherence to international trade regulations, INCOTERMS, and customs requirements while managing shipping documentation
- Continuous Improvement to identify opportunities for operational efficiencies, process improvements, and enhanced customer service
- Supports GEODIS’ programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR, and Sustainability
- Other duties as required and assigned

**What you need**:

- Minimum 2 years of related experience and/or training; or an equivalent combination of education and experience
- Minimum 1 year experience in customer service or coordinator role
- Experience with CargoWise
- Experience with Transportation Management Systems
- Experience with optimization tools preferred
- PC literate with experience with Microsoft Outlook, Word, Access, and Excel
- Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
- Excellent planning and organizational skills
- Strong problem-solving skills
- Ability to multitask

**What you gain from joining our team**:
Find your future at **GEODIS**. This is not your old-time warehouse job. Work in modern facilities with cutting-edge technology, helping us move products for some of the world’s most influential brands.

Look what you’ll get by joining the **GEODIS** team
- **Get Good Money** - Fair pay and some jobs come with bonus opportunities.
- **Stay Safe** - We pride ourselves on a safe, clean, and healthy work environment for everyone.
- **Get A Voice** - We are always asking our teammates to tell us how to make their experience working at **GEODIS** even better.
- **Have FUN** - Work with fun, supportive people just like you
- **Find Your Place** - We value diversity and seek to provide an inclusive culture. Join an Employee Resource Gr