Client Care Specialist

1 week ago

Lower Sackville NS BC M, Canada Cobequid Animal Hospital Full time $15,000 - $39,520 per year

Job Title:

Customer Care Specialist – Reception

Reports to:

Practice Manager

Position Summary:

The Customer Care Receptionist is the first point of contact for clients and patients, providing exceptional service and support at the reception desk. This role is responsible for welcoming clients, managing appointments, handling inquiries, and ensuring a smooth flow of communication between clients and the veterinary team. The ideal candidate is friendly, organized, and thrives in a fast-paced environment.

Key Responsibilities:

  • Greet clients and patients warmly, creating a positive first impression.
  • Answer phones and emails promptly and professionally; route messages to the appropriate staff.
  • Schedule, confirm, and update appointments accurately; focus on future booking
  • Check clients and patients in and out, ensuring all required information is collected and up to date.
  • Process payments, invoices, and estimates with accuracy.
  • Educate clients about hospital services, preventive care, and follow-up procedures as directed by the clinical team.
  • Maintain reception and waiting areas in a clean, welcoming, and organized state.
  • Support smooth communication between clients, technicians, and veterinarians.
  • Respect client confidentiality and handle sensitive information appropriately.
  • Assist with administrative tasks such as filing, scanning, and data entry as needed.
  • Contribute to a positive, collaborative work environment and uphold the hospital's standards for client care.

Qualifications & Skills:

  • Previous customer service and reception experience (veterinary, medical, or hospitality preferred).
  • Strong communication and interpersonal skills.
  • Ability to multitask and remain calm under pressure.
  • Comfortable working with computers, scheduling systems, and payment processing tools.
  • Professional, compassionate, and client-focused demeanor.
  • Flexibility to work evenings or weekends as needed.

Physical Requirements:

  • Ability to sit, stand, and move between reception and other areas for extended periods.
  • Comfortable around animals and able to assist with safe handling when needed.
  • Lifting up to 25kg

Why Join Us:

As a Customer Care Specialist, you'll play a key role in shaping the client experience and supporting the health and well-being of pets. We offer a collaborative team environment, opportunities to learn about veterinary medicine, and the chance to make every client and patient visit a positive one.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: No less than 30 per week

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Store discount
  • Vision care

Work Location: In person

  • Client Care Specialist

    2 weeks ago

    Lower Sackville, Canada Sackville Animal Hospital Full time

    Sackville Animal Hospital is growing! Are you determined to give the best to clients and ensure you are doing all you can for each patient that comes in? Are you outgoing, compassionate, and an effective communicator? Do you treat everyone with utmost respect? Are you detailed-orientated, efficient, work well under pressure, and enjoy working with people...

  • Client Care Specialist/veterinary Assistant

    5 days ago

    Lower Sackville, Canada Cobequid Animal Hospital Full time

    **We are currently recruiting for a Client Care Specialist / Veterinary Assistant position.** We are looking for an experienced veterinary assistant, who is able to effectively multitask and work efficiently in a fast paced environment. Our clinic is a 7 doctor practice which also takes on referrals for specialty services (Ultrasonography, Orthopedic...

  • Client Care Specialist

    1 week ago

    Dartmouth, NS BB T, Canada Burnside Veterinary Hospital Full time $17,000 - $35,000 per year

    Overview:We are seeking a passionate and energetic Client Care Specialist to join our team at Burnside Veterinary Hospital. As the first point of contact for our clients, you will play a crucial role in creating a positive and welcoming environment. This position is ideal for someone who thrives in a fast-paced, energetic atmosphere and enjoys working with...

  • Patient Services Specialist

    3 days ago

    Lower Sackville, Canada FYIdoctors Full time

    **FYidoctors** is seeking a **Full Time** Patient Services Specialist on a 8 month Term /Temporary basis with a possible view to extend, at our practice in Lower Sackville. The Patient Services Specialist will be responsible for greeting patients, handling appointment paperwork, and assisting with eyewear retail. This team member will work a schedule of 40...

  • Marketing Specialist

    16 hours ago

    Lower Sackville, Canada Payzant Building Products Ltd. Full time

    Are you ready to take the lead in shaping creative marketing strategies across a diverse and growing organization? As a dynamic and evolving company with multiple businesses under our umbrella, we are looking for a **Marketing Specialist** to drive impactful campaigns that showcase our wide range of offerings and build lasting connections with our...

  • Professional Standards Specialist

    1 week ago

    Lower Sackville, Canada Halifax Regional Municipality Full time

    **Job Posting** Under the direction of the Manager, Internal & Investigative Services, the Professional Standards Specialist develops, facilitates, monitors, and continuously improves training programs and training plans for Fire Prevention staff. The Professional Standards Specialist will be responsible for the creation and execution of individualized...

  • Customer Insights Specialist

    3 days ago

    Lower Sackville, Canada SureShot Solutions Full time

    SureShot Solutions® is a pioneer in the dispensing industry, leading the way with innovative equipment solutions that include the accurate dispensing of dairy, sugar and flavor as additives for hot and cold beverages. Committed to truly listening to customer needs, SureShot has developed many industry first products that help restaurants drive revenue by...

  • Patient Services Specialist

    2 weeks ago

    Lower Sackville, Canada FYidoctors Full time

    If you are committed to helping your patients look and feel their best and are looking for your next role, we'd love to hear from you. Come and join us at our Lower Sackville clinic as our newest **Patient Services Specialist** and help us make an impact on the lives of our patients every day. **Why You Should Join Us**: We at FYidoctors put our patient's...

  • Continuing Care Assistant

    5 days ago

    Lower Sackville, Canada CBI Health Full time

    **Continuing Care Assistant (CCA) - Dartmouth**: **Do your life’s best work with us!** CBI Health is dedicated to improving the lives of both our clients and our health care team members. As you care for others, CBI Health will care for you by providing the Personal Protective Equipment, training and resources that you need to feel confident every...

  • Continuing Care Assistant

    1 week ago

    Lower Sackville, Canada CBI Health Full time

    **Continuing Care Assistant (CCA) - Sackville/Dartmouth**: **Do your life’s best work with us!** CBI Health is dedicated to improving the lives of both our clients and our health care team members. As you care for others, CBI Health will care for you by providing the Personal Protective Equipment, training and resources that you need to feel confident...