Senior Help Desk

1 week ago

Calgary AB TC R, Canada Wise Tech Corp. Full time $55,000 - $65,000 per year

WiseTech Corp. is an award-winning Managed Service Provider based in Calgary. We deliver a full range of technology solutions—from IT support and cybersecurity to cloud services and business phone systems. Our mission is to build lasting partnerships with clients through reliable service, innovative solutions, and outstanding customer care.

Why Join Us?

  • Supportive leadership focused on your professional growth
  • Ongoing education bonuses to help you expand your skill set
  • Comprehensive benefits program for your health and well-being
  • Friendly, collaborative team atmosphere
  • Exposure to a variety of client environments and cutting-edge technologies

What You'll Do

  • Act as a Level 2 escalation point for complex desktop, network, and cloud issues
  • Troubleshoot and resolve hardware, software, and networking problems for business clients (remote and onsite)
  • Manage and support Microsoft 365 tenants — including Exchange Online, SharePoint, OneDrive, Teams, and Intune
  • Provide guidance and assistance to Level 1 technicians for escalated tickets
  • Configure and support VoIP and business phone systems
  • Assist clients with mobile device management (iPhone, iPad, Android)
  • Document solutions, maintain accurate client records, and ensure tickets are resolved efficiently
  • Support client environments in Office 365 migrations, security, and troubleshooting

What We're Looking For

  • 5+ years of overall IT support experience, including at least 3 years in a Managed Service Provider (MSP) environment
  • Strong experience in helpdesk escalation and troubleshooting
  • Proficiency with Microsoft 365 administration and security (Exchange Online, Teams, SharePoint, Intune)
  • Solid understanding of Active Directory, Group Policy, DNS/DHCP, and networking fundamentals
  • Experience with Windows and macOS support in business environments
  • Working knowledge of PowerShell for administrative automation
  • Familiarity with RMM and PSA tools (e.g., ConnectWise, Datto, Atera, or similar)
  • Strong customer service, communication, and problem-solving skills

Work Hours & Requirements

  • Typical business hours: 8 AM – 6 PM, Monday to Friday
  • Occasional after-hours and on-call work may be required
  • Must be able to work onsite at our SE Calgary office
  • Own vehicle required for occasional client visits (mileage reimbursed)

Bonus Points For

  • Microsoft certifications (e.g., MS-102, AZ-104, or MD-102)
  • CompTIA certifications (A+, Network+, Security+)
  • Experience with backup, security, and disaster recovery solutions
  • Familiarity with network equipment troubleshooting (firewalls, switches, VLANs)

How to Apply

Send your résumé and a short introduction explaining why you'd be a great fit for our MSP team to

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Mileage reimbursement
  • On-site parking
  • Paid time off

Ability to commute/relocate:

  • Calgary, AB T2C 2R9: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • You acknowledge that this position requires you to be onsite at our location in SE Calgary.

Experience:

  • Help Desk - Tier 2: 3 years (required)

Licence/Certification:

  • Driving Licence and Vehicle (required)

Work Location: In person

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