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Help Desk Analyst

2 weeks ago

Calgary, Canada ANNY TYE LTD Full time

Education:

- Expérience:
**Education**:

- Secondary (high) school graduation certificate
- or equivalent experience
**Work setting**:

- Help desk
- Private sector
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Computer and technology knowledge**:
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Organized
- Ability to multitask
- Honesty
**Experience**:

- 7 months to less than 1 year
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week