Help Desk Agent

1 week ago

Calgary, Canada Axlenova Transport Full time

Axlenova Transport is seeking a dedicated and knowledgeable **Help Desk Agent** to join our dynamic team. In this role, you will provide exceptional support and assistance to our users, ensuring seamless communication and problem resolution.

**Key Responsibilities**
- Diagnose and resolve hardware and software issues.
- Document and track incidents in our ticketing system.
- Assist with system configurations and installations.
- Provide training and support on company software and tools.
- Collaborate with the IT team to improve support processes.

**Qualifications**
- Previous experience as a Help Desk Agent or in a similar support role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Proficient in troubleshooting various software and hardware issues.
- Excellent verbal and written communication skills.
- Customer service-oriented mindset.

**Why Join Us?**
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive team environment committed to innovation and excellence.

**Job Types**: Full-time, Part-time

Pay: $22.00-$25.00 per hour

**Benefits**:

- On-site gym
- Wellness program
- Work from home

Work Location: In person

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