Experienced Help Desk Analyst

4 days ago

Calgary, Canada Vectaur Full time

**Key Responsibilities**
- Inform customers about IT products and services
- Walk customers step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members

**Skills and qualifications**
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of Windows systems and experience troubleshooting hardware and software
- The ability to break down technological processes and deliver clear, step-by-step instructions
- Patient, friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service
- Deep experience with Microsoft Office 365 components, including Word, Excel, PowerPoint, and Outlook.

**Preferred Qualifications**
- Experience with a ticketing system
- Experience with SharePoint, MS Access, and a variety of virtualization platforms.
- Passion for problem-solving and customer service
- Tech savvy, with experience working in a tech-related field
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
- Experience working as an IT help desk technician or in a similar customer support role.

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Calgary, AB T2P 2V7: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Help desk: 1 year (preferred)

Work Location: In person

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