Resident Services Coordinator

About the Role

The Westmount is a boutique apartment building designed for long-term residents who value quality, comfort, and attentive service. We are seeking a Resident Services Coordinator to serve as the on-site face of the building and a key point of support for residents and building operations.

This is a hands-on, service-focused role that blends resident assistance, light building upkeep, and coordination with our third-party property management team. While all formal property management, leasing, and contractor work is handled externally, this role ensures the building feels responsive, well cared for, and professionally run on a day-to-day basis.

Key Responsibilities

Resident Support & Experience

• Act as the primary on-site presence and friendly point of contact for residents
• Assist with day-to-day resident needs, such as:
• Helping residents with groceries, packages, or moving small items
• Assisting with access for deliveries, movers, or service providers
• Providing general building information
• Assisting with leasing and property management team
• Respond to resident questions and concerns in a calm, professional, and service-oriented manner
• Help create a welcoming, community-oriented atmosphere within the building

Building Care & Light Operational Support

• Perform light, non-specialized tasks to maintain the appearance and functionality of the building, including:
• Clearing walkways, entrances, and exits during weather events until contractors arrive
• Resetting common areas after use (furniture alignment, minor tidying, wiping surfaces)
• Replacing light bulbs, batteries in common-area devices, and signage updates
• Reporting wear-and-tear issues before they become larger problems
• Conduct regular walkthroughs of common areas to proactively identify issues

Seasonal & Exterior Support

• Assist with seasonal building needs such as:
• Light landscaping support (watering planters, minor garden upkeep, litter removal)
• Setting out or bringing in outdoor furniture
• Assisting with waste and recycling room organization
• Preparing entrances and amenity areas for seasonal changes or special events

Cleaning & Presentation

• Perform ad hoc cleaning of common areas as needed (e.g., entryways, elevators, amenity spaces)
• Coordinate with third-party cleaning contractors and report any deficiencies
• Ensure common areas remain clean, safe, and presentable throughout the day

Property Management & Maintenance Coordination

• Serve as the on-site liaison with the third-party property management team
• Log, track, and follow up on maintenance requests to ensure timely resolution
• Coordinate access for approved contractors and service providers
• Escalate urgent or safety-related issues promptly

Note: This role does not perform major repairs, technical maintenance, or contractor-level work (e.g., electrical, plumbing, HVAC, structural repairs). All such work is handled by licensed professionals coordinated through the property management team.

What We're Looking For

• A service-minded, dependable, and proactive individual
• Comfortable with a role that combines resident interaction with hands-on, practical tasks
• Strong communication and organizational skills
• Able to work independently and manage priorities in a dynamic environment
• Detail-oriented with a strong sense of ownership over the building's condition
• Experience in residential buildings, hospitality, facilities support, or concierge-style roles is an asset

Physical & Practical Requirements

• Ability to lift and carry light to moderate items (packages, supplies, seasonal equipment)
• Comfortable working indoors and outdoors year-round
• Basic comfort using hand tools for minor tasks

Why Join The Westmount

• Be part of a boutique, design-forward building in one of Ottawa's most desirable neighbourhoods
• Stable schedule
• A visible, valued role where strong service makes a real difference
• Opportunity to build long-term relationships with residents
• A role that offers hands-on exposure to property management and leasing, with opportunities to grow into expanded responsibilities as the company's portfolio evolves.

Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Work Location: In person