Resident Services Coordinator

If you’re a passionate go-getter with a keen interest in real estate, we want to hear from you With a range of full-service real estate offerings including property management, development, investment and asset management, and leasing, Colonnade BridgePort has built a reputation of excellence in the real estate industry. We service a portfolio of state of the art commercial, residential, and mixed-use properties in Ottawa, Gatineau, the GTA, and Southwestern Ontario, and Atlantic Canada.

As we continue to grow and expand our business, we are looking for talented and driven individuals to join our dynamic team. Our people are what drives our success as an organization. Read on to discover how our **Resident Services Coordinator** opportunity may be right for you

**At a glance**:
**Who**: A detail-oriented and customer-focused professional with experience in property management or hospitality.

**What**: Provide exceptional front-line service, coordinate maintenance requests, manage resident move-ins, and foster community engagement to ensure a positive living environment.

**Where**: Ottawa

Reporting to the Senior Manager, Residential Marketing, the Resident Services Coordinator is responsible for providing exceptional front-line customer service to residents and guests while ensuring that all resident needs are met in a timely and professional manner. This role supports the overall function of the property by coordinating maintenance requests, assisting with marketing functions, and managing various administrative tasks. The Resident Services Coordinator plays a key role in creating a positive living environment by ensuring seamless move-ins, addressing service requests, and fostering community engagement.

**What you’ll be doing**:
**Resident Services & Coordination**:

- Utilize troubleshooting skills to respond to a wide variety of residential service requests in a timely and professional manner.
- Coordinate maintenance requests, including communication with residents and operations teams, and handle related notices and administration.
- Manage the resident move-in schedule, coordinating move-ins with residents, operations, and providing elevator service as required.
- Conduct move-in and move-out inspections, ensuring that all processes are properly managed.
- Administer the resident onboarding process, including key handovers and orientation for new residents on building systems and amenities.

**Property Administration**:

- Maintain accurate resident files, ensuring that YARDI and emergency contact logs are up to date.
- Assist with the preparation of leasing documentation and tenant onboarding materials as needed.
- Administer tenant surveys and follow up on feedback to improve resident satisfaction.
- Coordinate reservations for building amenities, ensuring they are managed efficiently.
- Assist in maintaining community curb appeal and ensure the administration office and building amenities are well-presented at all times.

**Community Engagement & Conflict Resolution**:

- Foster a positive living environment for residents by encouraging participation in community events and activities.
- Assist in mediation and resolution of resident conflicts, promoting respect for individual differences within the community.
- Maintain knowledge of property offerings, including pricing, floor plans, and amenities to assist residents and answer inquiries.

**Customer Service & Professionalism**:

- Follow-up on phone and internet inquiries from residents in a prompt and courteous manner.
- Demonstrate professionalism, diplomacy, and tactfulness in all resident interactions to ensure a positive image for the property and the company.
- Support resident engagement events, including occasional evening shifts to assist with planning and execution.

**Keys to success in this role are**:

- 1-3 years of previous customer service experience required, ideally in property management or hospitality.
- High school diploma (or equivalent) required; a Bachelor’s degree in Hospitality and/or Property Management is preferred.
- Valid Class G driver’s license and access to own vehicle required.
- Excellent verbal and written communication skills in English; bilingualism (French & English) is considered an asset.
- Proven ability to plan, organize, and prioritize work effectively.
- Strong professionalism, diplomacy, and conflict resolution skills.
- Prior experience with Property Management and familiarity with the Residential Tenancies Act (RTA) considered an asset.
- Experience with Yardi and other CRM systems is considered an asset.
- Polished and professional appearance required.

**Working Hours & Location**:

- Shifts are scheduled Monday - Friday, 10:00 AM - 6:00 PM and Saturdays 10:00 AM - 4:00 PM.
- Occasional evening shifts may be required to support resident engagement events.
- The work location includes office-based and on-site responsibilities, with occasional rounds of the property required to ensure standa