Resident Services Coordinator

6 days ago

Ottawa, Canada CONDOMINIUM MANAGEMENT GROUP Full time

**Summary of Role**:
**Key Responsibilities**:

- **Resident & Guest Services**: Greet and assist residents, guests, and contractors; respond to inquiries; manage front desk operations including phone calls, fob/key hand-offs, guest suite and amenity bookings, and resident communications via Concierge Plus.
- **Facility Coordination**: Monitor and support cleanliness and maintenance of common areas; liaise with cleaning staff; manage service elevator and amenity reservations; assist with contractor access and equipment needs.
- **Communication & Administration**: Maintain records, develop and post notices, manage bulletin boards and information systems (Concierge Plus, Expedibox), and ensure accurate signage across amenities.
- **Inventory & Supplies**: Track office and custodial inventory; research and place orders as approved; maintain organized administrative spaces.
- **Security & Emergency Preparedness**: Monitor security systems, participate in fire drills, assist in implementing emergency and lockdown protocols, and conduct regular pool chemical testing (CPO certification required or to be obtained).
- **Mail & Deliveries**: Receive, log, and manage packages and courier items; notify residents of deliveries.
- **Community Support**: Assist with resident events and occasional building tasks (e.g., helping with waste bins or library upkeep); foster communication between concierges for seamless coverage.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer Service: 3 years (preferred)

Work Location: In person

Application deadline: 2025-07-18
Expected start date: 2025-07-28

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