Automotive Service Advisor

We're Hiring

Service Advisor (Maternity Leave Contract)

Love cars, people, and problem-solving? Enjoy turning "car maintenance" into a great customer experience? Then this role is for you.

Our Service Department is seeking a friendly, organized, and customer-centric Service Advisor to join us while one of our team members is on maternity leave. This contract could lead to a permanent role

Job Summary

As an Automotive Service Advisor, you will be the vital link between our valued customers and our skilled service team. Your energetic and customer-focused approach will ensure a seamless experience for clients seeking vehicle maintenance and repairs.

You'll greet customers, assess their vehicle needs, and communicate effectively with technicians to deliver top-quality service.

Your enthusiasm for automobiles and dedication to customer satisfaction will drive repeat business and foster long-term relationships. This role offers an exciting opportunity to combine automotive knowledge with exceptional sales skills in a fast-paced, rewarding environment.

Responsibilities

• Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their needs.
• Explain recommended services and repairs clearly, ensuring customers understand the scope and benefits of each.
• Prepare detailed auto estimates using automotive diagnostics tools and service writing software.
• Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services.
• Upsell additional maintenance or repair services that enhance vehicle performance and safety, such as transmissions, oil changes, brake repair, suspension, or tire service.
• Process payments efficiently and maintain accurate financial records.
• Maintain comprehensive service records and follow up with customers post-service to ensure satisfaction.

Your Job

• Be the pleasant, confident face customers trust with their Volvo
• Translate "technician lingo" into clear, helpful advice that our customers understand.
• Book service appointments and keep the service process running smoothly behind the scenes
• Make sure every vehicle gets VIP treatment
• Keep customers in the loop with timely updates and no surprises upon pick up
• Create service orders, estimates, and invoices with care and accuracy
• Deliver a service experience that feels very Volvo.

Experience

• Previous dealership experience or auto service management background is highly preferred.
• Strong knowledge of automotive diagnostics, mechanical systems, and repair procedures
• Proven ability in auto estimating, service writing, and upselling automotive services.
• Experience with Dealership Management System CDK required
• Familiarity with automotive repair processes such as oil changes, brake repairs, tire services, suspension work, and transmission repairs.
• Excellent customer service skills combined with effective sales techniques to promote additional services or vehicle sales.
• Experience handling cash transactions accurately and managing automotive repair documentation efficiently.
• Bonus points if you know and love the Volvo brand

If you enjoy being helpful, being part of a team, and want to keep customers smiling from check-in to check-out, we want to meet you

Join us to be part of a dynamic team where your automotive expertise fuels exceptional customer experiences

Job Type: Fixed term contract

Contract length: 12 months

Pay: $35,000.00-$72,000.00 per year

Benefits:

• Extended health care
• On-site parking
• Paid time off

Experience:

• Service Advisor : 2 years (required)
• CDK: 1 year (required)
• Records Management: 1 year (required)

Work Location: In person