Director of Operations

Job Summary:

The Director of Operations is a key strategic leader responsible for elevating ECL's entire operational value stream and driving the next level of performance across the organization. This role oversees the full flow of our business, integrating purchasing, materials, production, shipping, and customer service into a unified, world-class operation.

We are seeking a forward-thinking operations leader who thrives on complexity, champions continuous improvement, and brings the discipline to turn strategy into sustained results. The Director will shape operational direction, influence companywide decision making, and lead the teams that power our growth and customer success.

This is a high-visibility leadership opportunity for someone who excels at building strong teams, modernizing systems, and delivering excellence at scale. The Director of Operations will play a significant role in shaping ECL's future, strengthening our competitive edge, and ensuring we continue to deliver the exceptional quality, reliability, and service our global partners depend on.

Key Responsibilities:

Operational Planning and Execution:

• Translate corporate strategy into actionable operational plans with a strong focus on execution.
• Oversee daily operations team to ensure seamless flow across purchasing, materials, fabrication, shipping, and customer service.
• Monitor KPIs and implement structured routines for performance tracking and accountability.
• Drive cost reduction initiatives in fabrication through resource optimization and waste elimination.

Continuous Improvement:

• Coordinate Lean initiatives across all operational areas in collaboration with the Continuous Improvement team.
• Champion a PDCA and Kata mindset by embedding structured problem-solving and continuous learning practices.
• Lead process optimization projects to reduce cycle time, scrap, and labor inefficiencies.
• Support digital transformation for enhanced transparency and real-time operational insights.

Customer Satisfaction

• Ensure 100 percent on-time delivery and zero non-conformances for key accounts.
• Integrate operational standards that strengthen product quality and reliability.
• Partner with customer service and production teams to improve responsiveness and retention.
• Align operational activities with customer expectations for premium value and consistent performance.

People Development

• Coach managers and supervisors in systems thinking, leadership, and problem-solving.
• Implement onboarding and leadership development programs, including the Growth-to-Leadership 4 Pillars.
• Foster a learning culture through SKA3 circles, Kata routines, and reflective practices.
• Promote cross-training and workforce versatility to increase adaptability and resilience.

Strategic Leadership

• Set direction and align cross-functional teams to deliver breakthrough results.
• Serve as a visible role model for ECL's values of transparency, teamwork, and results.
• Build a high-performance culture grounded in collaboration, accountability, and innovation.
• Drive strategic initiatives that strengthen customer satisfaction, operational excellence, and profitability.

Knowledge:

• Bachelor's degree in Business, Operations Management, or a related field; MBA preferred.
• Minimum 5 years of progressive leadership experience in operations, supply chain, or manufacturing.
• Strong understanding of operational planning, supply chain processes, and manufacturing workflows.
• In-depth knowledge of Lean methodologies including PDCA, Kata routines, TPS principles, and continuous improvement systems.
• Knowledge of strategic planning, resource allocation, budgeting, and cost optimization.
• Understanding of process improvement methods, waste elimination techniques, and efficiency drivers.
• Familiarity with KPI tracking, performance management, and operational analytics.
• Knowledge of ERP systems and digital operational tools, with preference for Epicor Kinetics.
• Experience with Epicor Kinetics, Lean Manufacturing, and Six Sigma is an asset.
• Awareness of quality standards, non-conformance management, and customer performance requirements.

Skills

• Demonstrated ability to turn strategy into clear, actionable operational plans.
• Strong leadership and coaching skills, particularly in developing managers and frontline supervisors.
• Advanced analytical abilities to interpret data, assess performance trends, and guide decisions.
• Skilled in leading Lean initiatives, process optimization, and cross-functional improvements.
• Exceptional communication skills with the ability to influence, collaborate, and build alignment.
• Effective conflict-resolution skills that support constructive dialogue and team cohesion.
• Proficient with ERP systems, operational software, and digital tools used in manufacturing environments.

Abilities

• Executes operational plans with consistency and delivers measurable outcomes.
• Leads teams through change with clarity, confidence, and steady direction.
• Identifies issues quickly, determines root causes, and applies sustainable solutions.
• Performs effectively in a fast-paced, dynamic manufacturing environment.
• Builds a culture grounded in learning, accountability, and continuous improvement.
• Makes sound, timely decisions that uphold quality, efficiency, and customer expectations.

Working Conditions:

• Work occurs in both office and production environments.
• Regular computer-based tasks involving planning, analysis, and operational coordination.
• Frequent presence on the production floor to conduct GEMBA walks, observe processes, and support teams.
• Standard hours: Monday to Friday, 8:00 a.m. to 5:00 p.m., with flexibility based on operational priorities.
• Occasional travel for supplier meetings, customer visits, training, or industry events.
• Moderate physical activity including walking, standing, and navigating manufacturing areas.
• PPE required when entering designated production zones.

Commitment to Fair Hiring

At ECL, we take pride in maintaining fair, inclusive, and transparent hiring practices. Our recruitment process is entirely human led and does not use artificial intelligence or automated decision-making tools in the evaluation of applicants.

Why Join Electrical Contacts Limited

Electrical Contacts Limited is a proudly Canadian manufacturer located in Hanover, Ontario with more than 55 years of experience producing precision-engineered electrical contact materials and assemblies for global OEM customers in the electrical distribution and switching industries.

We are recognized for our technical expertise, high-quality products, and commitment to continuous improvement. Innovation, integrity, and collaboration are at the core of everything we do. Our people are our strength, and we foster an environment where teamwork, professional growth, and open communication are encouraged. Joining ECL means being part of a company that values excellence, supports its employees, and takes pride in delivering reliable solutions that power industries worldwide.

Job Type:
Full-time, Permanent

Work Location:
In person

Benefits

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Profit sharing
• Relocation assistance
• Vision care
• Wellness program