Director of Operations

Job Summary

The Director of Operations is a driving force behind ECL's next stage of operational excellence and growth. This role leads our core value stream with purpose and precision, bringing purchasing, materials, production, shipping, and customer service together into one coordinated, high-performing system.

With a clear vision and an unwavering commitment to continuous improvement, collaboration, and customer focus, the Director transforms strategy into measurable outcomes that elevate quality, strengthen efficiency, and enhance reliability across the organization.

This leader inspires teams, accelerates capability, and champions meaningful change. By fostering accountability, alignment, and a culture of excellence, the Director of Operations ensures ECL continues to innovate, adapt, and deliver exceptional value to our customers.

Key Responsibilities:

Operational Planning & Execution

• Translate corporate strategy into actionable operational plans with a strong focus on execution.
• Oversee daily operations to ensure seamless flow across purchasing, materials, fabrication, shipping, and customer service.
• Monitor KPIs and implement structured routines for performance tracking and accountability.
• Drive cost reduction initiatives in fabrication through resource optimization and waste elimination.

Continuous Improvement

• Coordinate Lean initiatives across all operational areas in direct support of the Continuous Improvement team.
• Champion a PDCA and Kata mindset while embedding structured problem-solving and continuous learning.
• Lead process optimization projects to reduce cycle time, scrap, and labor inefficiencies.
• Support digital transformation for transparency and real-time operational insights.

Customer Satisfaction

• Ensure 100% on-time delivery and zero non-conformances for key accounts.
• Integrate operational standards that enhance product quality and reliability.
• Collaborate with customer service and production teams to improve responsiveness and retention.
• Align operations with customer expectations for premium value and consistent performance.

People Development

• Coach managers and supervisors in systems thinking, leadership, and problem-solving.
• Implement onboarding and leadership development programs, including Growth-to-Leadership 4 Pillars.
• Foster a culture of learning through SKA3 circles, Kata routines, and reflective practices.
• Promote cross-training and workforce versatility to enhance adaptability and resilience.

Strategic Leadership

• Set direction and align cross-functional teams to deliver breakthrough results.
• Serve as a visible role model for ECL's values of transparency, teamwork, and results.
• Build a high-performance culture focused on collaboration, accountability, and innovation.
• Drive strategic initiatives that strengthen customer satisfaction, operational excellence, and profitability.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

• Bachelor's degree in Business, Operations Management, or a related field; MBA preferred.
• Minimum 5 years of progressive leadership experience in operations, supply chain, or manufacturing.
• Strong understanding of operational planning, supply chain processes, and manufacturing workflows.
• In-depth knowledge of Lean methodologies, including PDCA, Kata routines, TPS principles, and continuous improvement systems.
• Knowledge of strategic planning, resource allocation, budgeting, and cost optimization.
• Understanding of process improvement methods, waste elimination techniques, and efficiency drivers.
• Familiarity with KPI tracking, performance management, and operational analytics.
• Knowledge of ERP systems and digital operational tools, with preference for Epicor Kinetics.
• Experience with Epicor Kinetics, Lean Manufacturing, and Six Sigma is considered an asset.
• Awareness of quality standards, non-conformance management, and customer performance requirements.

Skills:

• Demonstrated ability to turn strategy into clear, actionable operational plans.
• Strong leadership and coaching skills with experience developing managers and frontline supervisors.
• Advanced analytical skills to interpret data, assess performance trends, and guide decisions.
• Skilled in leading Lean initiatives, process optimization projects, and cross-functional improvements.
• Exceptional communication skills with the ability to influence, collaborate, and build alignment.
• Effective conflict-resolution skills that support constructive dialogue and team cohesion.
• Proficient with ERP systems, operational software, and digital tools used in manufacturing environments.

Abilities:

• Executes operational plans with consistency and delivers measurable outcomes.
• Leads teams through change with clarity, confidence, and steady direction.
• Identifies issues quickly, determines root causes, and applies sustainable solutions.
• Performs effectively in a fast-paced, dynamic manufacturing environment.
• Builds a culture grounded in learning, accountability, and continuous improvement.
• Makes sound, timely decisions that uphold quality, efficiency, and customer expectations.

Working Conditions

• Work takes place in both office and production environments.
• Regular computer-based tasks involving planning, analysis, and operational coordination.
• Frequent presence on the production floor to conduct GEMBA walks, observe processes, and support teams.
• Standard hours are Monday to Friday, 8:00 a.m. to 5:00 p.m., with flexibility based on operational priorities.
• Occasional travel may be required for supplier meetings, customer visits, training, or industry-related events.
• Moderate physical activity, including walking, standing, and navigating manufacturing areas.
• Required use of appropriate personal protective equipment when in designated production zones.

At ECL, we take pride in maintaining fair, inclusive, and transparent hiring practices. Our recruitment process is entirely human led and does not use artificial intelligence or automated decision making tools in the evaluation of applicants.

Why Join Electrical Contacts Limited:

Electrical Contacts Limited is a proudly Canadian manufacturer located in Hanover, Ontario with more than 55 years of experience producing precision-engineered electrical contact materials and assemblies for global OEM customers in the electrical distribution and switching industries. We are recognized for our technical expertise, high-quality products, and commitment to continuous improvement. At ECL, innovation, integrity, and collaboration are at the core of everything we do. Our people are our strength, and we foster an environment where teamwork, professional growth, and open communication are encouraged. Joining ECL means being part of a company that values excellence, supports its employees, and takes pride in delivering reliable solutions that power industries worldwide.

Job Types: Full-time, Permanent

Pay: $95,000.00-$125,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Profit sharing
• Relocation assistance
• Vision care
• Wellness program

Ability to commute/relocate:

• Hanover, ON N4N 3T6: reliably commute or plan to relocate before starting work (preferred)

Education:

• Bachelor's Degree (preferred)

Experience:

• Operational Leadership: 5 years (preferred)

Work Location: In person