Current jobs related to Program Leader, Workforce Solutions - Toronto, Ontario - Procom

  • Workforce Planner

    3 days ago

    Toronto, Ontario, Canada Peninsula Canada Full time

    About UsPeninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.In Canada, our growth has been...

  • Manager, Workforce Planning

    39 minutes ago

    Toronto, Ontario, Canada Independent Electricity System Operator (IESO) Full time

    DateDecember 5, 2025LocationToronto or Mississauga, ON – HybridRequisition ID20631StatusRegularBusiness UnitHuman ResourcesWhy join us?The IESO is committed to ensuring Ontario's electricity system meets the province's needs today and into the future.We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes,...

  • Associate, Emerging Leaders Program

    37 minutes ago

    Toronto, Ontario, Canada The Canada Life Assurance Company Full time $51,400 - $85,600

    Permanent Full Time -We are seeking new grads to join us at Canada Life in our Emerging Leaders Program.About the ProgramThe Emerging Leaders Program is a 24-month accelerated leadership development program designed to prepare the next generation of Canada Life leaders. Through three eight-month rotations, you'll gain exposure to diverse business areas,...

  • Senior Consultant, Workforce Experience

    40 minutes ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Senior Analyst Workforce Management

    38 minutes ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 246947Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Senior Analyst, Workforce Management at Scotiabank is a pivotal role that oversees a broad spectrum of workforce-related functions. This includes detailed planning and forecasting, sophisticated scheduling, dynamic real-time...

  • Senior Solution Analyst

    2 weeks ago

    Toronto, Ontario, Canada Epsilon Solutions Ltd. Full time

    Job Role: Senior Solution AnalystLocation: Toronto, Ontario, Canada (Hybrid)Job Type: ContractJob Description:As a Senior Solution Analyst, you will be working under minimal supervision on designing, implementing, and maintaining a complex ecosystem of business systems and applications. You'll play a pivotal role in a diverse team of solution analysts,...

  • Fundraising Account Manager

    37 minutes ago

    Toronto, Ontario, Canada Prosperity Workforce Solutions Full time

    Fundraising Account ManagerLocation: Toronto (in office 4 days per week)Salary $65,000-$68000Reporting to the Development Manager, the Sr. Fundraising Account Manager is responsible for the development and management of a portfolio of current and potential major donors – primarily foundations. In this position, you will work with program staff to develop...

  • Kofax Solutions Developer

    36 minutes ago

    Toronto, Ontario, Canada Cognizant Technology Solutions Full time

    About the roleWe are seeking a skilled Kofax Solutions Developer to join our team and drive process automation and efficiency. In this role, you will design and implement solutions using Kofax Transformation Modules, optimize Kofax TotalAgility Essentials applications, and collaborate with cross-functional teams to deliver impactful business solutions.In...

  • Partner Solutions Specialist - AI Modern Workforce

    3 days ago

    Toronto, Ontario, Canada Microsoft Full time

    Own the Cloud Solution Area (CSA) pipeline with assigned partners and leverage investments to drive pipeline velocity in the SMB business Be accountable for CSA revenue forecasts across your partner portfolio. Drive CSP revenue growth through a scalable portfolio of partners. Utilize investments and incentives to accelerate deal progression and encourage...

  • Solutions Architect

    3 days ago

    Toronto, Ontario, Canada Docebo Full time

    Artificial Intelligence. Actual Impact.At Docebo, AI isn't just a buzzword — it's how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).We're...

Program Leader, Workforce Solutions

1 day ago

Toronto, Ontario, Canada Procom Full time

The Opportunity:

The Program Leader, Workforce Solutions offers a unique opportunity to shape and grow existing client relationships. You will design and implement high-performance programs while identifying new avenues for expansion and revenue generation.

Role:

The Program Leader is responsible for managing and overseeing client-specific payroll and contingent workforce programs. This includes ensuring smooth operations, resolving issues promptly, driving compliance, and identifying opportunities for continuous improvement and growth. The role acts as the primary liaison between the client and Procom's Client Services team, ensuring program excellence and strong partnership outcomes.

Responsibilities:

  • Client & Relationship Management.
  • Serve as the primary point of contact for day-to-day program activities, inquiries, escalations, and service delivery.
  • Conduct regular client meetings, including operational reviews and QBRs.
  • Build strong client partnerships through proactive engagement initiatives (on-site meetings, business lunches, events, etc.).
  • Ensure client satisfaction by maintaining service levels, addressing issues, and communicating updates effectively.
  • Communicating with internal teams (legal, operations, HR).
  • Identifying opportunities for growth within the client and making appropriate introductions to the sales team or SMEs at Procom.
  • Provide guidance to Team Leads and Client Services to ensure consistent delivery and aligned handling of client requirements.
  • Lead escalation strategy by determining appropriate responses, coordinating internal stakeholders, and ensuring timely and accurate resolution of complex issues.
  • Service as central alignment points between Procom's internal teams and the client, ensuring decisions, updates and policies are implemented in a way that meets client expectations.
  • Develop comprehensive annual account plans that outline strategic objectives, revenue targets, growth opportunities, and key initiatives for each account.
  • Track progress against the annual account plan.
  • Identify risk and compliance gaps and operational challenges within the account and develop mitigation strategies.
  • Lead change management and communication planning when client requirements or internal processes evolve.
  • Monitor annual Account health and performance metrics to guide decision making across the year.
  • Ensure smooth functioning of client programs while maintaining compliance with legal requirements, regulations, and client-specific policies.
  • Support contractor management activities including onboarding, issue resolution, payment inquiries, and collections.
  • Investigate and resolve issues related to contractors, invoicing, transactions, or operational workflows.
  • Conduct regular meetings with client service team and/or leads who manage the account to improve operational efficiency of the accounts and address issues and escalations.
  • Oversee end to end worker lifecycle processes including onboarding, worker support, engagement changes, and offboarding to ensure consistency and compliance.
  • Coordinate cross functional alignment with Finance, Legal, Operations and Compliance to resolve complex program issues and ensure decisions meet both client and internal requirements.
  • Support International worker onboarding workflows and collaborate with Finance and Operations on payment accuracy and reconciliation requirements.
  • Guide, support, and ensure the existence of adequate process documentation, governance materials and audit workflows, and client-specific process guides to promote operational consistency and audit readiness.
  • Generate operational, compliance, and performance reports as requested (e.g., issue logs, supplier reports).
  • Monitor program performance, identify trends, and lead initiatives to improve operational efficiency.
  • Use data to develop insights that support decision-making and drive continuous program improvement.
  • Lead or support workforce-related projects, ensuring alignment with SLAs, KPIs, and program objectives.
  • Manage relationships with staffing agencies and other service providers to ensure service quality and compliance.
  • Support contract, vendor, and service delivery oversight in medium to large contingent labor or workforce management environments.
  • Provide proactive direction to vendor partners regarding compliance expectations, documentation standards, and onboarding requirements to ensure program alignment.

Skills & Knowledge Required:

  • Minimum 3 years in a Customer Success role, preferably in a software or service-based environment.
  • Bachelor's degree preferred in Human Resources, Supply Chain Management, Business Administration, or equivalent.
  • Familiarity with labor laws, regulatory frameworks, and compliance requirements for contingent workers.
  • Knowledge of worker classifications such as W-2, 1099, T4, Sole Proprietor, and Independent Contractors.
  • Experience supporting medium to large contingent labor programs within staffing, corporate HR, MSP, or workforce solutions environments.
  • Exposure to contract handling, supplier relationships, and operational service delivery.
  • Experience managing staffing agencies or service vendors, ensuring performance, compliance, and contractual adherence.
  • Background in customer success, account management, or client relationship roles in a B2B context.
  • Experience overseeing workforce or operational projects with strong knowledge of SLAs, KPIs, metrics, and reporting.
  • Ability to use data to analyze program performance and generate actionable insights.
  • Hands-on experience with HRIS, VMS, or ERP systems such as Beeline, SAP Fieldglass, Workday, or similar platforms.

Why Work at Procom:

  • Belonging & Impact:
    An inclusive, collaborative culture where your ideas are valued, and make a real impact.
  • Balanced Work Model
    : A modern hybrid work model that supports productivity and personal flexibility.
  • Work From Where You Thrive:
    Whether visiting family or exploring a new place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you.
  • Competitive Compensation:
    Compensation designed to remain competitive within our industry.
  • Time to Recharge:
    Generous vacation and sick-day policies. (moved up)
  • Health & Well-Being:
    Comprehensive health benefits, mental health resources, and preferred pricing on various perks through third party providers.
  • Exclusive Savings:
    We offer savings through BenefitHub and Working Advantage, with discounts on everything from travel and tech to everyday essentials.
  • Set up for Success:
    Access to the tools and tech you need to succeed plus an IT equipment stipend.
  • Community & Purpose:
    Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations.

We are the people who power performance.