Senior Consultant, Workforce Experience

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing
The Senior Consultant, Workforce Experience, leads qualitative research initiatives to enhance workforce experience and strengthen culture. The role is responsible for designing and executing comprehensive workplace reviews, managing sensitive interviews and stakeholder communications, and synthesizing complex qualitative and quantitative inputs to surface critical insights. The senior consultant will translate findings into strategic, evidence-based recommendations for senior leadership, enabling informed decision making and sustainable improvement. The Senior Consultant collaborates with HR and business leaders to ensure insights drive strategic decisions and continuous improvement.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You'll Succeed

• Qualitative Research & Program Design: Design and implement qualitative research methodologies, including surveys, focus groups, and structured interviews, to deeply assess employee experience, engagement, and organizational culture. Your expertise in qualitative research will enable you to capture nuanced perspectives and generate insights that inform enterprise-wide strategies.
• Workforce Reviews: Lead in-depth workforce reviews involving complex and highly sensitive workplace matters, ensuring adherence to organizational policies, regulatory requirements, and applicable legislation. You will proactively identify, assess, and escalate risks and concerns, applying sound judgment and risk assessment principles to support compliance, governance, and ethical decision-making.
• Data Analysis & Insight Generation: Analyze diverse data sources, including employee feedback, interview transcripts, and large-scale datasets, to identify emerging trends, systemic issues, and opportunities for improvement. Leveraging analytical tools and frameworks, you will distill complex information into clear insights.
• Reporting & Presentations: Synthesize research outcomes into compelling, actionable reports and presentations tailored to stakeholders across all levels of the organization. Your ability to clearly articulate complex findings will enable leaders to understand implications, evaluate options, and make informed strategic decisions.
• Collaboration & Strategic Influence: Work closely with HR, business leaders, and internal partners to ensure your insights align with organizational goals and help shape workforce initiatives.

Who You Are

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You have an undergraduate or master's degree in a related field and can demonstrate experience in HR policies, practices and processes, particularly in the area of employee relations.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location
Toronto-81 Bay, 34th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Conflict Management, Critical Thinking, Employee and Labor Relations, Governance Management, Human Resources (HR), Risk Mitigation Strategies, Workplace Issues