Workforce Planner
5 days ago
About Us
Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.
In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Great Place To Work Certified, reflecting our commitment to our people, culture, and career development.
The Role
We are seeking a detail-oriented and analytical Workforce Planner to support our HR Consultancy department in a fast-paced, service-driven environment. This role plays a key part in ensuring optimal staffing levels, maintaining service quality, and enabling data-led decision-making across the business.
The ideal candidate brings strong experience in workforce planning, reporting, and operational analysis, with a passion for process efficiency, accuracy, and service excellence. This is an office-based role. This is an existing vacancy.
Key Responsibilities
- Analyze workforce and operational data to identify trends, coverage gaps, and opportunities for improvement
- Design, automate, and maintain operational reports tracking productivity, SLA adherence, and capacity planning
- Develop short- and long-term staffing forecasts based on historical data, demand patterns, and business priorities
- Monitor real-time workflows to ensure service levels are maintained across all client communication channels
- Provide clear, data-driven insights and recommendations to senior leadership
- Partner with department leaders across Service teams to align staffing plans with service objectives and client demand
- Support schedule optimization by identifying over- and under-staffed intervals and recommending adjustments
- Maintain workforce planning tools, databases, and reporting systems with a high level of accuracy
- Contribute to continuous improvement initiatives by identifying operational inefficiencies and proposing solutions
- Respond to internal requests related to workflow trends, capacity analysis, and reporting metrics as required
Education & Experience
- years of experience in workforce planning, reporting, or a related operational role
- Experience in a high-volume call centre or service-based environment
- Post-secondary education in Business, Analytics, or a related field
- Advanced Excel skills and experience with data visualization tools (e.g., Power BI, SQL)
- Ability to manage competing priorities and work effectively under tight deadlines
- Experience with workforce management systems and CRM platforms (e.g., Salesforce, NICE, Genesys) is considered an asset
What You Bring to the Team
- Strong analytical and problem-solving skills
- Proven experience building dashboards, automating reports, and presenting insights
- Excellent organizational and time management abilities
- Clear and professional communication skills across email, phone, and video
- Exceptional attention to detail and commitment to data integrity
- A collaborative, proactive, and solutions-focused mindset
Why Work for Peninsula?
- Base salary: $70,000 - $80,000 dependent on experience
- days paid vacation + statutory holidays
- Extra day off for your birthday
- Comprehensive health and dental benefits
- Employee Assistance Program (EAP)
- RRSP matching program
- Entrepreneurial, high-performance culture with strong leadership support
- Supportive leadership and a Great Place To Work Certified culture
Ready to Take the Next Step?
If you're ambitious, competitive, and ready to build a highly rewarding sales career with a global market leader, we want to hear from you.
Apply now and become part of Peninsula Canada's exciting growth journey.
Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.
-
Workforce Planner
9 minutes ago
Toronto, Ontario, Canada Peninsula Canada Full time $70,000 - $80,000Company: Peninsula Employment Services LimitedJob Title: Workforce PlannerLocation: Toronto, ONSalary: $70,000- $80,000Full/Part-Time: Full-TimeAbout UsPeninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox. We are providers to small...
-
Workforce Planner
6 minutes ago
Toronto, Ontario, Canada Peninsula Canada Full timeAbout UsPeninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.In Canada, our growth has been...
-
Senior Planner
6 minutes ago
Toronto, Ontario, Canada WSP Full timeThe Opportunity: The Senior Planner will lead and manage planning projects, providing expert advice and innovative solutions to clients. This role requires a highly skilled professional with a strong understanding of planning principles, regulations, and best practices. The Senior Planner will work on a variety of projects, including land use,...
-
Demand Planner
27 minutes ago
Toronto, Ontario, Canada Human Resources Full time $48,000 - $65,000Position Type: Permanent Full-TimeDepartment: Demand Planning Work Location: North York Office:20 Norelco Drive, North York, ON M9L 2X6Work Arrangement: Hybrid: 4 Days per Week On-Site Work Hours: Monday-Friday, 8AM-5PMAt LG, we create Innovation for a Better Life. We design products and services that make life better, easier, and more...
-
Senior Environmental Planner
22 minutes ago
Toronto, Ontario, Canada Ministry Of Transportation Ontario Full timeBack to search resultsApply By: Monday, January 12, :59 pm ESTSenior Environmental PlannerJob ID:238138Posting status:OpenOrganization:Ministry of TransportationDivision:Major Highway Projects Division, Major Infrastructure Projects BranchCity:London, TorontoPosition(s) language:EnglishJob term:3 PermanentJob code: Parks Planner 3Salary:$1, $2,002.97 Per...
-
Senior Project Planner
14 minutes ago
Toronto, Ontario, Canada WSP Full timeThe Opportunity:Our Nuclear subsector, a key component of WSP's ERI (Energy, Resources and Industry) sector, supports clients in the nuclear industry. Our team offers a wide range of services, including technical and feasibility studies, project management, detailed design, procurement, site management, quality surveillance, commissioning and asset...
-
Media Planner
24 minutes ago
Toronto, Ontario, Canada Flywheel Digital Full timeFlywheel Digitalabout 14 hours agoHybridToronto, OntarioMid Levelfull_timeTop BenefitsFlexible vacation timeParental leave and benefitsAbout the roleAbout Flywheel Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance...
-
Aviation Planner
5 minutes ago
Toronto, Ontario, Canada Arup Full timeJoining ArupArup's purpose, shared values, and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.We are seeking a Senior Aviation Planner to join the expanding Aviation Planning group in our North region Toronto office. Arup is working with preeminent airport, airline and industry clients regionally and globally...
-
Senior Digital Assortment Planner Canada
29 minutes ago
Toronto, Ontario, Canada Nike Full timeSenior Digital Assortment PlannerWho You'll Work WithWorking in Nike's Digital business will be rewarding, it'll be challenging, and it'll most definitely not be just another job. You'll be an ambassador of the Nike brand - everything we strand for: drive, determination, the unyielding commitment to excellence, these all will be a part of your everyday...
-
Senior Electrical Designer – Traffic Signals
23 minutes ago
Toronto, Ontario, Canada GHD Full timeJob DescriptionHelp us build the future and we'll help you build a rewarding and purposeful career.Our global network is made up of architects, designers, planners, engineers, and environmental scientists all working towards the same goal.Who are we looking for?Our Engineering Design Organization is looking for a proactive go-getter with a can-do attitude...